I was looking around the internet for Web Based Help Desk software or script and I found Trouble Ticket eXpress.
web based help desk software

This web based help desk software is free and very easy to install.
The requirements to install this Trouble Ticket eXpress web based help desk software is:

  • Hosting account with CGI scripting enabled. Both Unix and Windows NT servers are fully supported.
  • Access to sendmail or smtp relay.

    • That’s all!

    Installing the Trouble Ticket eXpress web based help desk software takes less than 5 minutes.
    1. Unzip ttx.zip on your local drive.
    2. Edit *.cgi files if needed: the very first line contains full pathname to Perl. Default settings work on most systems, but you should check with your administrator if not sure.
    3. Create Scripts Directory (if does not exist) on your web server. Make sure web server can execute scripts from this directory. Set access rights (Unix servers only) to 755.
    4. Upload all *.cgi and *.pm files to the Scripts Directory on your web server in ASCII mode. Please note, you must use ASCII mode when uploading scripts to your web server.
    5. (Unix only) Set 755 mode for all *.cgi files you have uploaded to your server.
    6. Upload all *.gif files to the Scripts Directory directory in BINARY mode.
    7. Enter URL of setup.cgi script into your browser address string and hit Enter key. You should see System Setup Wizard screen.
    8. Complete setup using Setup Wizard and enjoy using the FREE web based help desk software!

    [Download Trouble Ticket eXpress]