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33 Responses for "Windows Live Messenger Unable To Sign In With 8100030d Error Code"

1. Mike 23 March 6th, 2008 at 3:58 am 1

   this error come from this problem: MSN client is unable to download the contacts’ list from MSN Network…

   The only way to resolv this problem is cleaning temporary files and try many times to sign-in…

   The router or modem is ok: it’s only a communication problem between Messenger and the Network

2. Yonatan March 7th, 2008 at 2:32 am 2

   The problem can usually be solved by changing your router\’s MTU to a lower value, try 1400 first and take it up from there if you\’d like. Your ISP can give you the best value.

3. Harsh March 7th, 2008 at 10:56 pm 3

   Thanks for the solution
   i really needed it

4. El-Gendy March 25th, 2008 at 9:54 pm 4

   Thanks Raymond

5. Andy April 9th, 2008 at 4:22 am 5

   hey listen, i want to thank you for your help, because it did help. It was just my security settings that were prohibiting my use of msn, so again thank you…
   p.s; very good page this is

6. nhung December 2nd, 2008 at 10:55 am 6

   Thanks,
   this page has helped alot.

   x

7. Peter December 21st, 2008 at 11:54 pm 7

   Thank You!!!! Valeu Muito Obrigado!! Funcionou 100%

8. outdot December 23rd, 2008 at 8:25 am 8

   Pessoal…..tive este problema 8100030d no windows live menssenger e no meu caso era o Web Shield do AVG 8 que estava bloqueando….na guia instant messaging desmarquei as opções msn protection e icq protection e funcionou blz

9. lu December 24th, 2008 at 12:54 pm 9

   eu digito esses codigos onde?

   regsvr32 softpub.dll

10. John January 24th, 2009 at 6:53 am 10

    Gracias para outdot, AVG8 bloqueban mi windows Live Messenger conexión y eso puede estar permitido por el botón WebShield y aclarando la bofetada Instantánea Messaging.

    Saludos

    John

11. Binish February 1st, 2009 at 1:41 pm 11

    thank u so much for the solution
    my msn finally worked….thank u

12. chris February 2nd, 2009 at 8:53 pm 12

    Hi there, im getting error code 8100030d when trying to sign in with windows live. Last night i was talking away on windows live messenger, then only my windows live disconnected. I still had an internet connection. i have tried all of the above but to no avail. What can i do?

    Please Help Me!

13. chris February 2nd, 2009 at 11:47 pm 13

    softpub.dll – succeeded
    wintrust.dll – Failed (0×080070005)
    initpki.dll – specified module could not be found
    MSXML3.dll – Failed (0×080070005)

    What can i do to solve this?

14. maz February 5th, 2009 at 8:09 am 14

    hey chris! ive had the same problem
    if you find any solutions please share!
    thanx

15. Ali Raza February 11th, 2009 at 9:10 pm 15

    Thanks Alot man i was soo Desperate.Thanks A lot. if i can help in any way then mail.

16. Rodrigo March 16th, 2009 at 7:31 am 16

    softpub.dll – succeeded
    wintrust.dll – succeeded
    initpki.dll – specified module could not be found
    MSXML3.dll – succeeded

    why is it happening? maybe beacause of it my WLM doesn’t sign in…

    (sorry for poor english, i’m brazilian)

17. Rodrigo March 16th, 2009 at 8:26 am 17

    PEOPLE! TRY SENDING AN EMAIL TO MICROSOFT:
    https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en-us;1403&ln=en-us&ws=latamcs&ws=support

18. Melissa March 16th, 2009 at 12:06 pm 18

    Please help!

    I tried to locate

    C:\Documents and Settings\Username\Contacts\Messenger email
    C:\Documents and Settings\Username\Local Settings\Application Data\Microsoft\Windows Live Contacts\Messenger Email

    I can’t seem to do so because when i reached Windows Live Contact, my email was not listed in that directory.
    I do not have ZoneAlarm, i have registered all necessary .dll and there is no firewall blocking the connection. I cannot see what is the problem!

19. Simon March 17th, 2009 at 9:16 am 19

    Thanks alot for this!

20. ivy March 25th, 2009 at 6:14 pm 20

    i did everything its said here..but it’s still the same..i still can’t sign in..

21. GILBERTO MONTOYA April 2nd, 2009 at 4:33 am 21

    Bro!!! finally, THANK YOU SO MUCH… i follow step by step i try everything before read this like delete msn, delete avg, delete avast antivirus, start in a safe mode to delete avast antivirus, the firewall etc…by i found this page, you have to do it all together. THANKS AGAIN

22. atahari April 5th, 2009 at 4:28 pm 22

    i got the same problem like chris..
    please help me, how to solve this..

    softpub.dll – succeeded
    wintrust.dll – Failed (0×080070005)
    initpki.dll – specified module could not be found
    MSXML3.dll – Failed (0×080070005)

23. karn April 10th, 2009 at 12:54 pm 23

    it doesn’t work =[
    plssss help
    i’ve tried everything
    it let my sister log in but not me

24. Yggdrasil April 10th, 2009 at 9:45 pm 24

    Is there anyway to get step 7 to be auto? I get this problem a few times per day since I’m running dual msn’s with that I added a reg for multiple instances for msn.

25. carpy April 11th, 2009 at 7:45 pm 25

    had the same problem,but could login with other account. deleting the folders from step 7 helped over here,everything back to normal. tnx

26. Desmond April 12th, 2009 at 12:33 am 26

    i mean, it is said that the regsvr32 initpki.dll binary could not be found, etc

27. Jack April 15th, 2009 at 10:09 pm 27

    Finally after much frustration I have managed to get MSN to work by using step 7 as described above but only after I first removed the show whats playing plugin from winamp.

28. YING May 11th, 2009 at 8:16 am 28

    I tried all that you describe but still can’t sign on. I know the why but not sure the problem. I have 5 ids and 2 of them I wrote a quick message on top. I cut and paste a quote and then the messenger pops off. then I log on to another id and did the same and it pops off too. but my other Messenger ID have no problems to sign in. Is that virus or something? My AVG virus can’t seem to detect anything. Please help. Is there a way to recover those IDs that I can’t sign on or they are gone forever?

29. Trevor June 16th, 2009 at 10:36 am 29

    I too had this problem. Tried all of the above with no success. Sent email to WLM team.
    Recieved this rsponse and it works a treat.
    Check out step 3!! so easy!!

    Hello,
    We received your message at Messenger Technical Support and will help you solve your question as quickly as possible.  Below you will find an instant answer from our automated system based on the most common solutions for the type of issue that you selected when submitting your question.  Let’s start with the most common answer that likely will take care of what you need.  You’re still welcome to reply to this e-mail with questions if this answer doesn’t help. 

    When you try to sign in to Messenger, you may receive the following error message:
    You could not sign in because of a problem with the service or with your Internet connection. Please make sure that you are connected to the Internet. 81000306
    PROBABLE CAUSE
    The following conditions may apply:
    • You are not connected to the Internet. 
    • The Messenger service may not be currently available. 
    • The Windows Vista Auto Tuning Networking feature may need disabled. 
    • The MSN Messenger proxy settings are incorrect. 
    • The computer network does not allow access to the MSN Messenger service. 
    TROUBLESHOOTING STEPS
    1.  Make sure that that the Messenger service is available and that you are connected to the Internet. Start Microsoft Internet Explorer, and then try to visit the following Web site:
    http://status.messenger.msn.com/Status.aspx
    If you cannot visit this site, contact your Internet service provider (ISP) for information about how to set up your Internet connection so that you can visit both secure (https) and non-secure (http) sites. If you are able to visit the site and there is currently an event, please visit the site later to determine when the service is available so that you can sign into Messenger. If the site indicates that the all systems are stable and running, go to the next step.
     
    2.  Clear the proxy settings in MSN Messenger.
    a.  Start Messenger. 
    b.  On the Tools menu, click Options. 
    c.  Click Connection in the left navigation pane. 
    d.  Click Advanced Settings in the Connection Settings section. 
    e.  Delete the content of the SOCKS field. 
    f.  Click OK two times to save the settings. 
    After you clear the proxy settings, verify if you are able to sign into Messenger. If you are still not able to sign into Messenger then please go to the next step. 
    3.  If you are using Windows Vista, disable the Auto Tuning Networking feature: a.  Click Start, click All Programs, click Accessories, and then right-click Command Prompt and choose Run as administrator. 
    b.  Click Continue when Windows requests permission to continue. 
    c.  At the command prompt, type the following command, and then press ENTER: netsh interface tcp set global autotuninglevel=disabled 
    Note This command disables the Window Auto Tuning feature.
    After you disable the Auto Tuning Networking feature, verify if you are able to sign into Messenger.
    If you are still not able to sign into Messenger then please re-enable this feature using the information below and then go to the next step. a.  Re-enable the Auto Tuning Networking feature by typing the following command at the command prompt, and then pressing ENTER: netsh interface tcp set global autotuninglevel=normal 
    Note This command enables Window Auto Tuning again so that you can take advantage of the network throughput performance increase it provides. 
    4.  If you are using Windows Vista and you also use a router (eg. Linksys, D-Link, Netgear) on your home network to connect to the internet please visit the router manufacturer’s website to update to the latest firmware for that product.
     
    If this information does not resolve or apply to the issue that you have submitted then we will need some additional information to assist you further with this issue. This information is available in the Messenger connectivity log. Please follow the steps below to gather this information and reply to this email with the information requested below:
    Steps to provide your Messenger connectivity log:
    1.  Exit Messenger by right-clicking the Messenger icon in the notification area at the far right of the Windows task bar, and then click Exit. 
    2.  Delete the old Messenger connection log file: a.  Click Start, click Run, type %userprofile% , and then press ENTER to open a Windows Explorer window. If you are running Windows Vista, click the Start, and then type %userprofile% and press ENTER to open Windows Explorer. 
    b.  In Windows Explorer, double-click My Documents, and then double-click My Received Files. 
    c.  In the My Received Files folder, select the MsnMsgr.txt file, and then press DELETE on your keyboard. If connection logging in Messenger is not already enabled, you will not see the MsnMsgr.txt file. 
     
    3.  Turn on Messenger connection logging: a.  Start Messenger but do not sign in. 
    b.  On the Tools menu, click Options. 
    c.  In the left navigation bar, click Connection. 
    d.  Click Advanced Settings. 
    e.  Under Connection Logging, make sure that the Save a log of my server connections to help troubleshoot connection problems check box is selected. 
    f.  Click OK. 
     
    4.  Sign in to Messenger again, click Sign In. The new connectivity log file, MSNMsgr.txt, is generated in the My Received Files folder when you attempt to sign in. Attach the MSNMsgr.txt file to your email when you respond to this issue. 

    Hopefully that will take care of what you need.  We do want to make sure we’re answering any questions you might have, so if you still have a question, use the “Reply” button on your e-mail program to send this back to us with an explanation of what you need.  Be as detailed as you can so we can respond accurately and quickly.
    Thanks, from the Windows Live Messenger Technical Support team members.

30. kel June 18th, 2009 at 12:56 am 30

    thankyou so muchh!.
    i really needed this

31. oliver khoury December 13th, 2009 at 2:20 pm 31

    You’ve tried to sign in too many times with an incorrect e-mail address or password.

32. oliver khoury December 17th, 2009 at 1:40 am 32

    This option is temporarily unavailable because incorrect information was entered too many times. Please try another reset option or try again later.

33. oliver khoury January 9th, 2010 at 4:23 am 33

    You’ve tried to sign in too many times with an incorrect e-mail address or password