6 Jun
If for some reason you do not like or can’t get Crossloop to work, no worries as there are other alternative which might work better on your computer. This remote access tool called TeamViewer which I am about to show you has more features than Crossloop.

TeamViewer is a simple and fast solution for remote control which establishes connections to any PC behind any firewall and NAT proxy all around the world within just a few seconds. You can remote control your partner’s PC as if you were sitting right in front of it. There are more than 7 million users that trust TeamViewer. Let’s find out what is so good about it.
TeamViewer Features:
Encrypted Connection No installation required Works behind firewalls and routers Chat File Transfer Record Remote Session Support Multiple Monitor Remote Reboot Disable Remote Input Show Black Screen VPN Supports Windows and Mac OS Present my desktop to customer
Let me walk you through on how easy it is to remotely access a computer using TeamViewer. Let’s say Joe wants to connect to Sharon’s computer to help her troubleshoot some computer problems.
1. Joe will have to download the full version of TeamViewer which contains the remote access feature. As for Sharon, she can download the “Customer Module” which is smaller in size and doesn’t require installation.
2. Joe and Sharon will have to run the downloaded TeamViewer.
3. Sharon will be presented with a 8 digit ID and password which will have to give to Joe.

4. Joe enters the ID and click Connect to partner button.

5. Joe enters the password which he received from Sharon.

6. Joe is now connected to Sharon’s computer and able to view and control her computer.

There are a bunch of useful features at the top bar of the remote screen. You can easily transfer file, start a chat session so you don’t need to open up notepad to chat with your partner, record remote access session to have a log on what you did, remote reboot and disable keyboard and mouse to prevent the other person from messing around when you’re doing your job. One of the weird feature is the “show black screen”. This feature will make the remote partner screen turns black so you can do whatever you want without letting the partner know what you did. It’s a little weird isn’t it?
Other than that, recently TeamViewer released a version for Mac OS. The new TeamViewer for Mac even supports cross-platform access so you are now able to connect to a Mac from your Windows machine and back! Since they have a Mac version, I believe they will start working on a Linux version pretty soon as Mac is built from Linux.
By default TeamViewer uses only the outgoing Port 80 (HTTP), so no firewall configuration is necessary. It is also advisable to open port 5938 for incoming connections which may result in faster point-to-point connections.
I’ve heard about TeamViewer for quite a long time already but I’ve never really tested it. Now that I’ve tested TeamViewer and I am glad I did, it would be my first choice whenever I need to remotely help someone with computer problems.
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Another Easy To Use Remote Access Software – ShowMyPC New TeamViewer 4 Supports Web Browser Based Access Free Remote Computer Assistance Made Easy with AMMYY Admin Unable to Access or Configure Kaspersky Remotely using TeamViewer, VNC, NetMeeting, Remote Desktop, CrossLoop Free Computer Live Help & Tech Support from Raymond.CC Create Online Meetings, Screen Sharing and Remote Control for FREE With Mikogo Free Computer Live Help & Support
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56 Responses for "Easily Provide PC Support to a Remote Computer using TeamViewer"
Hi Ray i’m using teamviewer for a long time ago and i’m very happy.
I always get the same ID on my teamviewer and i don’t know how!
The only bad thing is that the teamviewer is only for non commercial use and after some connections blocks me and i get the message: “Commercial use suspected!”…I can’t do anything for that.
Thanks Raymond,
That goes some small way to answer my questions a couple of weeks ago – but I would love to see you do an in-depth survey of other systems – nobody else has and we trust your opinions.
Awesome! ive been using Crossloop for remote support for clients and the hardest part is having the try to install the damn thing. This looks great, im gonna try it out thanks for the tip.
i tried some keys but nothing work after 3 times it blocked me is there any way Raymond to re activate it.pls help me
Again (every remote access article I keep saying this xD), LogMeIn (www.logmein.com) is still better. TeamViewer does have a little more functions, but LogMeIn don’t have any kind of block no matter how many times you use it…
Hello Raymond. One question regarding remote control. I would like to control my home computer from my office what is in a different city. How to set it up when there is no person at my home computer to accept when i try to connect?
Thanks, Finn
Hey Fetterbr – this could work but i’m not quite sure about the risk.
Netmeeting had a ‘remote desktop sharing’ feature which enables you to remotelly access your computer from another computer without any interaction from the computer that you are going to control.
Method is simple, launch netmeeting (or run > and type “conf” if it doesn’t display from your start menu) click tools > remote desktop sharing > next all the way until finish and it will pop out your screen saver properties for you to make adjustments. After that, on netmeeting – click call and exit and activate remote desktop sharing. An icon will appear in your taskbar.
To access, just launch netmeeting from any other computer, connect to your IP and when prompted, i think you just need to enter your admin username and password to access. You may want to enable secure incoming calls as well just in case.
This will only work if you have admin access to that pc. Honestly, it had been a while since i last used this, but hey it worked!
oh yeah, another thing, this only works if that computer have a direct internet connection and does not pass any office firewall or proxy or stuffs…
My office had firewall and proxies, but from home, i use VPN to get into the local network, and from there, use the local ip to connect.
although i still have no idea what is it for (i never try remote desktop or any kind like it, sorry) but thanx Raymond
Hi ray, love your works. I need you to help me to connect to my cpanel (obviuosly this is off topic..hehehe, but i know you’re the IT hero). I’m behind the company firewall and i couldnt get trough to my cpanel which is the web hosting. Can you tell me what to configure to let me go to my cpanel
Hi Raymond,
Could you please put the link of the previous article in which you talked about accessing someone else’s computer on the other side.
My friend is facing some computer issues and she does not know much about computers and it is hard for me to tell all that over the phone while payning long distance.
Thanks is advance!
Ricky.
is teamviewer compatible with adsl connection of internet where there is natting?
I perfur to use ultravnc as u can run it as a service on others pc`s ,its perfect for logging into kids pc`s on my network and i can see what there upto without them knowing am there
TeamViewer is a nice little prog. Good to see it here. I’ve been using it for about a year now
pues terecomiendo k nolo usestanto a iuna cosa agregamne atu messenger i platicamos aber enk tepuedo alludar
Teamviewer didn’t work for me, not even when I completely disabled kaspersky firewall.
Crossloop DOES the thing !
esta dando uma mensagem de uso comercial, e me deruba em 5 minitos como resolvo o problema , ja fiz de tudo, socooro
preciso de ajuda esta dando uma mensagem de uso comercial como removo isto e me deruba em 5 minit
just love teamviewer..have been a logmein fan for ages but the only downside is that unless you pay you don\’t have ability to transfer files between computers after the first few hours….no firewall problems, I installed the full version on my machine and have my family install just the session .exe file & it works great…can\’t recommend it enough
i want partner password how to get
slt ..ma, team -v est bloquer ma demander d acheter une version officiel comment je pe change mon id au team vi
Lo mismo que Stamatis, ya me aparecio ese mensaje ye so q solo doy soporte a 3 equipos….hay alguna represalia o cobro por esta conducta de parte de Teamviewer???
Por que es claro que no lo utilizo de forma comercial…
Raymond,
thanks for this great post from our team at TeamViewer in Germany.
May I keep you updated to our latest news? We recently brought out TeamViewer Host (http://www.teamviewer.com/download/TeamViewer_Host_Setup.exe) which allows the remote support of unattended PCs or servers. Of course it´s for free as well for the private use.
If you are looking for further information concerning TeamViewer I´ll be glad to assist you!
All the best,
Constantin
qui ve faire un echange d’ordi avec moi ?
I also received the warning: “commercial use suspected”. Even though I don’t use it that way.
I managed to change my ID, and now the message is gone.
What I did:
Close Teamviewer
Delete directory: \documents and settings\username\applcation data\teamviewer
Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
Then I changed the MAC address of my LAN card.
When I restarted TeamViewer I got a new ID!
MacOSX is not built from Linux. It\’s derived from NEXTSTEP and FreeBSD which, like Linux, are Unix-like operating systems.
Hi, Raymond simply superb. Just now used for the first time didn\’t find any difficulty in using it.
Salute for your work
Keep going all the best !!!
how to change mac address on a lan card?
Con Teamviewer riesco a stabilire il collegamento remoto tra 2 pc,riesco a fare tranquillamente il file transfer però quando mi collego mi compare la schermata nera e non vedo il desktop del pc remoto.
Per quale motivo ?
Devo fare qualche impostazione particolare ?
Chi mi può aiutare ?
Grazie
b1 g pa compri comment je pe rentré a utilisé mon propre ID.ou le bureau de mon partenair est just dans une fenetre?? rep moi svp
Hi John,
I tried exactly what you did but I still have the same ID Number, are you 100% sure this is the only thing to do?
any one can tell me how to use again trail verson of team viewer coz now it has been expire i have tried to uninstall and install a new verson but it shows already expire so pls help me
hi Laurent, i just tried this method and get a successfull result, just some missing : you need to uninstall Team Viewer first, remeber to select \\\”Remove Settings\\\” option before uninstall.
Good luck
my teamviewer is 174763645
password cheryl
Hi
I ve used Teamviewer for Remote Desktop Purposes..
And i have used it as a Non-Commercial version.. but in the installation i ve selected the Commercial version accidentally…
After someday, while loggin into the Teamviewer it says the “License Expired”..
How to fix this problem..???
Hello everyone,
Well I read everybody comments here and felt happy that many people like TeamViewer.
I would really like to help you all.
First of all Nihad
you uninstall you copy of Teamviewer, clean the registry with registry cleaner(u can use Ccleaner)
Delete the following folders-
c:\\\\\\\\documents and settings\\\\\\\\\\\\\\\\Application Data\\\\\\\\Teamviewer
and C:\\\\\\\\Program Files\\\\\\\\Teamviewer
Now, install a fresh copy of Teamviewer.
Don\\\\\\\’t forget to choose personal use (Hope ur using for personal use only?)
For Cheryl
Please never give your ID and password publicly, chances of getting hacked increases. Please change your password.
For Corpsweb
For changing MAC Address search on Google before posting here or visit http://www.nthelp.com/NT6/change_mac_w2k.htm
For Laurent
Frend, John stated the correct method of changing the Teamviewer ID. It worked for me.
Lastly I would like to thank John for providing such a nice method of changing ID. I read many manuals, learned many new things of Teamviewer but never got this brilliant idea. Thanks John.
for more questions regarding Teamviewer keep posting here. will definitely try to help you out.
Sorry to say thanks to Raymond.
Boss if you wouldn’t have posted this article I wouldn’t be aware of such a great software.
Thanks a tonnes Raymond.
Is it absolutely necessary to change your MAC address when you uninstall, remove registry entries, and reinstall. If you don’t change your mac address, will you get the same ID back again ? Thanks
yeh
I am also facing the same problem that Team Viewer Is experied so, I had delated TeamViewer All folders and also I had delated regstry entries.
so if some one know strong way to how to use Team Viewer after Trial Expery.
Hi,
I used Teamviewer several times to help friends.
Now I get kicked out after 5 minutes session, and I must wait 1-2 minutes before I can reconnect.
Is the free version good only for 5 minutes now? May need to switch to another product?
dear raymond thanks as your suggestive aspect.an i am also looking of your quick response.my teamveiwer will became blocked in every five minute for two minute.although i am using it only for my person use can i get any solution which it will not blocked.
TeamViewer DEFINATELY tracks your MAC ADDRESS. So, read above… but to refresh….
1) uninstall
2) clean your hard drive of Teamviewer directories
3) clean your registry of TV entries
4) change your MAC address
5) Reboot, Reinstall TV
6) Ready to roll again !
I’ve changed my MAC 6 times now and every time it works.
ALL the info you need is in previous posts, just read, experiment, and it will work for you too.
just install perfect installer full virsion & uninstall tv ur prob is solved tested ok now install with personal use ok njoy
whle connecting teamviewer its showing error
Reason Unknown….. Pls help me out…
Hi
i have installed teamviewer full version. i worked only one week but within a week show the full version expiry. why it was shown. i cant able to work with team viewer. can anyone plz help me. for the expiry session.
Has anyone tried yuugoo? superficially It appears to be as flexible as TeamViewer without the MAC address monkeymotion.
have installed teamviewer full version. i worked only one week but within a week show the full version expiry. why it was shown. i cant able to work with team viewer. can anyone plz help me. for the expiry session.
Hi
i have installed teamviewer full version. i worked only one week but within a week show the full version expiry. why it was shown. i cant able to work with team viewer. can anyone plz help me. for the expiry session.
I’ve tried this on my wife’s machine and another friend from my laptop with no problem. However, when I had a neighbor in Colorado try so I could help him, his screen never showed an ID or the password set up for ‘Wait for Session’. The lower left of the window shows a red box with the notation: ‘Not ready. Please check your connection.’, instead of the usual green check saying: ‘Ready to connect’.
Any ideas? I can access his machine fine with Logmein, but we’ve uninstalled/reinstalled TeamViewer several times with no success.
Hey, I’ve faced exactly the same problem like you Bob…has anyone figured this out?
que.goa@gmail.com
Worked like a charm. Although i didnt have to change the mac address. Thanks Abhijeet Singh
can TeamViewer5 be used with fast user switching? It disconnects my session when I try to switch users. I have it installed as personal use and have it configured to start with windows.
Ditto on the “Not Ready. Please check connection” and it worked just fine last week. Argh! I was liking it.
I’ve done this before a few months. But these days I recieved that notice again. I’ve done everything well like before, but my ID is not changing. Can anyone help me? Is there a change in the method of cracking?
Hello i am facing problem with team viewer . not ready please check your internet connection. My internet working perfectly but i don’t know why this error appearing again again.
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