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77 Responses for "Windows Live Messenger 2009 Web Camera In Use 0×8AC70202 Error Caused by SiteAdvisor"

1. Kabith February 13th, 2009 at 8:15 pm 1

   No wonder that I could not make calls though messenger.

2. Lililut February 13th, 2009 at 8:31 pm 2

   Thanks for the info Raymond.

   I’ve just stop using McAfee Site Advisor recently. I think WOT works better than SA with most the site ratings frequently updated..

3. Firas February 13th, 2009 at 10:09 pm 3

   Thanks alot Raymond (1st)

4. webcadre February 13th, 2009 at 10:23 pm 4

   thanks ray ray for a nice info eventhough i hardly use WLM but now iam trying to learn things from it

5. kitni February 13th, 2009 at 11:37 pm 5

   thanks bro.it helps a lot.

6. Garrett February 15th, 2009 at 8:21 am 6

   I don\’t have anything that is McAfee, not even a program files folder, but I get 0×8ac70202 anyway. Hopefully WLM gets updated soon, or a fix comes out, because this is annoying.

7. SyDyMo February 16th, 2009 at 8:37 am 7

   Hi,
   I did the above but when I go to save the file it says
   Cannot create the C:\\Program Files\\McAfee\\SiteAdvisor\\sasets.ini file
   Make sure that the path and file name are correct.
   Help!!!

8. sam February 17th, 2009 at 12:07 am 8

   thanks raymond but it wont let me save saset with the new settings could you help me please

9. Charlotte February 17th, 2009 at 4:51 pm 9

   I’ve just done that its kind of working still says I have no webcam rather than a soundcard lol which it decided i didn’t have before, the best way around not being able to save the file is to save it to the desktop and drag and drop it back in to the directory and replace the old one. I think ill be putting the 8.1 back on again anyways.

10. jiji February 18th, 2009 at 1:24 am 10

    thnx

11. Mark McGregor February 19th, 2009 at 4:26 am 11

    TOP CLASS MATE

12. Elie February 20th, 2009 at 5:34 am 12

    Hey, thank you for that very helpful tip.

    I had the same problem and I didn’t want to uninstall McAfee site advisor because it gives me useful info when surfing the net. I did what you told and it worked.
    Just a note, I had to save the file on the desktop then to cut and paste it in the original directory, plus the change didn’t take effect after restarting the messenger but after restarting the computer.

13. Twilightfreak February 20th, 2009 at 8:24 am 13

    When I try to save a popup from Notepad says: Cannot creat the C:\Program Files\McAfee\SiteAdvisor\sasers.ini file.

    Make sure that the path and file name are correct.

    Please help!

14. Twilightfreak February 20th, 2009 at 8:37 am 14

    Ok people who have this problem: Cannot create the C:\Program Files\McAfee\SiteAdvisor\sasers.ini file.

    Make sure that the path and file name are correct.

    You copy the file you want to change, change the copy, and replace the original with the copy—worked for me!

15. feiwei February 21st, 2009 at 8:12 pm 15

    Can’t save the changed file. Tried to copy, but still will not allow me to save!! Help!!

16. feiwei February 21st, 2009 at 8:36 pm 16

    Success! If can’t save the file directly, copy to documents and rthen paste back to eplace the original, making sure to keep the .ini suffix.

    Messenger now ran the audio & video setup and all seems to be OK.

    THANK YOU – have spent a week trying to fix this!!

17. stephano February 22nd, 2009 at 6:22 am 17

    hank you folks i have rub into the same proble as above .now i;m tired, of this i have upgraded from 2008 to 2009 and lost all web cam and audio altogether.so how can i go back to my wms 2008 .down grading .

18. dan February 22nd, 2009 at 11:47 am 18

    hey; doesn’t work for me. i have th 70202 one; but i done hav’ McAfee. suggestions?

19. Hughie February 24th, 2009 at 9:33 am 19

    When i try to save the edit and save sasets.ini. my computer wont allow me…any suggestions much appreciated?

    Hughie

20. sarah February 28th, 2009 at 1:11 pm 20

    when I try to save it , it says make sure the filename and path are correct adn wotn let me save it?

21. jworthington March 7th, 2009 at 12:53 pm 21

    Thanks so much for this post!!! My husband in Iraq was having problems with his webcam and after stumbling onto this post it was exactly what he needed so we could see his smiling face again! Thanks to you guys we were able to fix it in no time!

22. ken March 7th, 2009 at 11:50 pm 22

    Worked perfect thanks for the guidance

23. Bas March 15th, 2009 at 2:01 pm 23

    Thanks worked great
    You’re the man:)

24. Hammy March 16th, 2009 at 10:14 am 24

    please help, i thought something was wrong with my laptop and i tried to unistall msn and everything.
    i did this and it seemed that it could work. but it wont let me save it directly and it gives out that i have to have the name and file correctly and it wont let me create the .ini file. so please help!!!!!!!!

25. Thalia March 16th, 2009 at 1:51 pm 25

    when I try to save it , it says make sure the file name and path are correct and wont let me save it?

26. norman March 17th, 2009 at 6:21 am 26

    NEW UPDATE FROM MCAFEE SEEMS TO HAVE CURED MY PROBLEM AS ABOVE! GIVE A GO WONT YOU

    !

27. G March 17th, 2009 at 8:09 am 27

    i have tried to save the sasets file but it says “make sure the filename and path are correct” and i have also tried to copy it to my documents but then isn’t the right format when i paste it back. help please I’m completely clueless on what to do.

28. norman March 17th, 2009 at 3:21 pm 28

    I meant macfee site advisor update

29. chalo March 20th, 2009 at 9:51 am 29

    i have nod 32 antivirus how can i do that…???? please help

    thanks

30. yusta March 20th, 2009 at 7:58 pm 30

    raymond

    i got a problem on the new live messenger

    when invited and accepted

    after conection estaible

    suddenly cam stop and appear ” webcam season end”

    but it was working well on the 8.5 version

    need help

31. Knziee March 23rd, 2009 at 2:05 am 31

    Uhhm. I updated my McAfee, and the enabled thing is already at 1, and it still doesnt work?

32. Keith March 24th, 2009 at 7:09 pm 32

    Hey great work raymond!!!
    Everythings working fine for me now
    =]

33. digiratio March 26th, 2009 at 10:31 am 33

    I am getting the same error but I’m using norton internet security 2009, not mcafee. any suggestions?

34. Vina666 March 29th, 2009 at 12:58 am 34

    Ok, I changed the settings and saved it perfectly fine, i shut downwindows, made sure it’s the latest versionand then re-started WLM. It’s saying I canstarta videocall but not letting me send webcam. I got a friend to send mywebcam link but its still coming up with (0×8ac70202).
    Any idea what the hell is going on?

35. Jeremy April 3rd, 2009 at 10:21 am 35

    McAfee just updated the Site Advisor and , at least for me, the problem is solved…I am free to Cam away.

36. Sarah April 7th, 2009 at 8:04 am 36

    I’m having trouble with MSN too. My Windows Live Messenger (2009) is not saving my settings. As in, its not saving my display name, personal message or display picture. I’ll change it, then sign back in a few hours later and it has reverted back to what it was BEFORE i change things!

    Help!

37. jess April 15th, 2009 at 3:32 am 37

    i tried to follow your soultioin but it wouldn’t let me save the changes after i made saying that a path wasn’t or something.

38. jess April 15th, 2009 at 3:35 am 38

    i tried to follow your soultioin but it wouldn’t let me save the changes after i made them saying make sure the file nmae was correct

39. johnny April 19th, 2009 at 10:20 am 39

    This is the resoponce i get from msn when i tr to start a web feed.

    “Messenger is not available right now. Please try again later. (0×8ac70013)”

    now, i see that the main problem is mcafee, i dont have mcafee on my system and i dont have a file named “saset.ini” so what do i do??? i recently updated to AVG 8.5. Could it be the problem???

40. tanveer April 20th, 2009 at 1:45 am 40

    raymond can u please help me when i try to save it, it says cancont create and make shure ur file name and path is correct and it is.

    what should i do?

41. Caroline April 20th, 2009 at 6:47 am 41

    Thanks Ray, i managed to copy and paste it on desktop, then replaced original .ini file, restarted pc and it worked!

42. Miguel April 21st, 2009 at 6:23 am 42

    Hi Ray,

    I appreciate the fix. However, what about for those of us who do not have McAfee Site Advisor? I have no McAfee programs at all and yet, I’m still getting this error. Please help!!

43. Bill April 22nd, 2009 at 10:02 am 43

    Corrected McAfee and got video okay but no audio in sync with video. Error 0X8ac&0013 -messenger not available appears. Audio (not in sync) available by pressing F2. It records and it is passed on to contact when F2 released. I contacted McAfee and they claim they are not responsible for Audio problem. Has anybody solved the problem where there is no audio in sync with video?

44. natalie April 24th, 2009 at 10:17 pm 44

    my webcam wont work and ave done that, whats wrong with it :@

45. Bill April 25th, 2009 at 11:29 pm 45

    Further to my message dated April 22, I uninstalled Windows Live Messenger only version for 2009 and installed Windows Live Messenger Version 8.1. It worked okay and am getting audio in sync with video.

46. Jack May 8th, 2009 at 5:51 pm 46

    I don’t have any McAfee SiteAdvisor but can’t use a webcam with messenger with the same error code!
    Any idea?
    Thanks

47. Daniel May 18th, 2009 at 4:05 am 47

    hey i did what it says above but it say about a path and wont let me do it ta

48. Catherine June 2nd, 2009 at 7:14 pm 48

    hey… thanks for sharing the info, i just done it but when i tried to save, it says pathway cannot be found or something like that, and i saved the same thing in that same folder and selected that i wanna replace it, it said cannot be saved either… =/ Anyone knows why? Please send me an email as soon as possible… T_T thanks

49. Dragoness June 4th, 2009 at 8:46 am 49

    I don’t have any McAfee SiteAdvisor but can’t use a webcam with messenger with the same error code!
    Any idea?

    I didn´t even install McAfee cus they asked about it but i still have the problem :S

    please help me

    Dragoness

50. Dragoness June 4th, 2009 at 8:48 am 50

    it was the same problem Jack, Johnny and many other it seems have also :S

51. ashley June 10th, 2009 at 6:11 am 51

    i had the same problem when saving the file
    “Cannot create the C:\\Program Files\\McAfee\\SiteAdvisor\\sasets.ini file”

    I saved on desktop and replaced as charlotte suggested. seems to work fine now.

    thanks charlotte & Raymond

52. Gareth McCorkill June 18th, 2009 at 1:03 pm 52

    I am having the same problem as many others, I downloaded messenger 9 and get the error message same as the rest of us.

    However, I have AVG 8.5 and not McAfee. Any solutions?

53. issa July 7th, 2009 at 7:35 am 53

    good

54. David Lovelace July 21st, 2009 at 1:53 pm 54

    umm can u contact me at davidmx20@hotmail.com i need your help on this, mine doesent look like what yours said at top, mine looks like this

    [iexplore.exe]
    Enabled=0
    Type1=1
    Type2=0
    NotifyChange1=0
    NotifyChange2=0
    EnumID=1

    and i cant figure out what to do, thx.

55. frustrated August 6th, 2009 at 3:39 pm 55

    I finally managed to get the camera working after following the instructions but now i cannot send an email and use messenger at the same time the computer freezes and messenger will crash.

    Please help me!

56. Patrick August 14th, 2009 at 11:13 pm 56

    I have the SAME PROBLEM, SAME ERROR CODE: 0×8ac70202 but I have ESET NOD32 installed… an other people have other antivirus then McAfee and have this problem also……

    So can we have somebody with the knowledge to give us a fix for this please!!! Thanks.

    Patrick

57. emma August 14th, 2009 at 11:17 pm 57

    Hey.. So I get the message “Cannot create the C:\\Program Files\\McAfee\\SiteAdvisor\\sasets.ini file
    Make sure that the path and file name are correct.”

    People here are saying to copy the file but I dunno how to do that and dunno how to replace it.. Any suggestions?

    Thanks

58. Diz August 20th, 2009 at 3:09 pm 58

    Not McAfee Problem. I am not using McAfee and I get the same error.

59. Artick September 14th, 2009 at 2:11 am 59

    Only I have BitDefender still camera is not working the way I do?

60. Alen September 29th, 2009 at 3:31 pm 60

    i don’t have Mcafee!!

    but i have the same prob.. what to do?

    regards…

61. Terry October 10th, 2009 at 1:50 am 61

    Don’t have Mcafee!!

62. tenn October 11th, 2009 at 11:51 pm 62

    thanks hadn’t used ma webcam for agess maann!!

63. Charbel October 25th, 2009 at 2:48 am 63

    U rock mannn

64. jess October 26th, 2009 at 11:42 pm 64

    i have no clue i need help how do i take pics with my web cam and save them on my computer i just dont know help plz anyone lol

65. jeff November 2nd, 2009 at 3:07 pm 65

    Hey raymond wassup… i got dell inspiron 1545 with o.s xp 2 …. i cant see macafee nor site advisor… i have avast protection …pls if u caan help me out…i will appreciate it …thsnkd buddy .

    rgds.
    Mohd Jeff

66. Ado0o0o November 5th, 2009 at 6:19 am 66

    i have same problem tooooo..

    my anti virus is avira antivir on my PC

67. Fayrist November 23rd, 2009 at 12:41 am 67

    I’m used to have this problem. Somebody con’t find McAfee and I too. I think that this problem about systme from msn. So, I repain my msn (control panel > add or remove program > select program msn > repain) then restare. after I restare my computer and sing-in my webcam can use again ^u^

68. Reece Wilson November 23rd, 2009 at 3:28 am 68

    Don’t waste your time, MS have forced the v14 upgrade and MS webcams don’t work with it period and they are not going to bring out a fix.

    They will soon launch an alternative to Facebook and want you to use that.

69. Nova January 11th, 2010 at 9:28 am 69

    error is :
    Messenger is not available right now. Please try again later. (0×8ac70013)

    and i have mcafe but i dont have any SiteAdvisor or sasets.ini in my Mcafee folder…
    some people told me that camera will work with msn 7.5 so i just get than and its simple if u install that and it says “u cant use blablabla go update” just go right click on messengers shortcut than go Comatibiliti or something like that, make a TIC in the box that says “run this prog in compatibiltitiity mode for:” and than chose “WINDOWS 2000″ and it will work …

    im to sleepy to write good english its 3am i need some sleep have fun.

70. Louise January 20th, 2010 at 7:46 am 70

    hi raymond im louise nice to meet you…eh what it was , was i was just wondering if you could help me ? i have been having problems with my cam as i cant get on web cam on msn… its cuming up am using my cam somewere eles … it has been like that for 3 weeks now and its reali doing my head in.. i have reset my laptop & restalled msn & it still isnt working i am using mcafee is there any chance you could help me ??? write back please.. thank-you ..x

71. alaa January 29th, 2010 at 12:14 am 71

    thank you man, that was frustrating

72. tash January 29th, 2010 at 9:17 pm 72

    i am having the same error code and i dont have McAfee on my system. i am running trend micro interent security. could you pleas help if possible?

73. Diaa February 3rd, 2010 at 9:59 am 73

    i have not macaffe and i have the problem we are unable to run audio or video setup how can i fix it pls help and send solution to my msn address

74. Tim February 20th, 2010 at 6:53 am 74

    For all of you who do not have McAfee site advisor:

    I got this error today without McAfee, and I realized what the problem was. I tried to “share my webcam with others”, but then it gave me a different error – it was in use by another program.

    I’d had my default webcam program open, thinking it would help. I promptly closed it, and video chat worked again!

75. M3mm”Z February 22nd, 2010 at 10:02 pm 75

    Valla bre llud ishe ti ncncncnc ku me dit une ku je hi ti bre ti qifsha krejt robt :@

76. Sina March 2nd, 2010 at 3:20 am 76

    @ Tim
    what is the default webcam program ’cause i can’t find the solution for my webcam problem anywhere. It’s not only with Windows Live Messenger, also for any other site for which you have to use the webcam. I’m getting all frustrated up in here
    & noooo i don’t have McAfee !

77. Bujar March 3rd, 2010 at 6:16 am 77

    I have problem with Windows live Messenger because the audio and video setup doesn’t work “We are unable to run audio and video” that is exposed in the screen …Can somebody help mee …:D:D