My computer is an HP Pavillion with model DV6203TX.

I recently tried to resolve my Windows Vista Service Pack 2 problem. All Windows Vista Updates installed fine apart from the SP2 update which kept failing, everytime, for 6 months.

I contacted HP and MS and they suggest that I should do a System Restore with Recovery Manager. My problems began after I clicked “yes” to ther restore.

“Error Code 1002 – Contact HP to resolve issue” popped up when recovery was performed by the HP_Recovery hard drive partition. I also used my Recovery Disks which were burned by the Recovery Manager and the same problem comes up at the same point during recovery.

Looking through the HP Total Care forums I have found a thread where other customers have also experienced the same problem. A person called “gdirty”, who specialises in Microsoft Windows, has suggested that if the DMI on the motherboard does not match that on the harddrive, it can cause a conflict which prevents OEM recovery disks from being installed.

Is there a way in which I can check whether the DMI for my motherboard and hard drive match?

Which of the above programs would be most useful to me so that I can check the DMI myself?

How do I use them?