How To Fix Unable to Install Scanner or Imaging Devices Due to Registry Incomplete or Damage Code 19

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How To Fix Unable to Install Scanner or Imaging Devices Due to Registry Incomplete or Damage Code 19

Posted By Raymond In Category: Computer

Apr
28
2008

Julie has a multifunctional all-in-one Canon Pixma MP600 inkjet printer which is able to print, scan and copy. The problem she faced few days ago was everything is working fine except it was unable to scan. She confirmed that it wasn’t the printer’s fault because she brought it to her friends computer, installed it and everything was working perfectly. So it surely had something to do with her computer. Me and Odie has been trying to help her fix this problem for days and before we all nearly give up, I asked for her permission to remotely access her computer using Crossloop to see the problem myself. She agreed and this is what I noticed.

The device manager also shows a yellow exclamation mark for the Imaging devices type.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Opening the Canon MP600 properties window shows the error message “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). Click Troubleshoot to start the troubleshooter for this device.”

From the error code 19, Microsoft explains that this can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. The suggested solution offer by Microsoft is to uninstall the driver and then scan for hardware changes to load a usable driver. Did that but the problem still exist.

Since Microsoft said something about service, I opened services.msc to check Windows Image Acquisition (WIA), a service that provides image acquisition services for scanners and cameras. It shows that the service has been started and will start automatically whenever Windows is booted up. So no problem there…

I then used USBDeview to find out what USB device has been used on the computer and I saw 2 imaging device! Julie told me that it is an old printer which she no longer uses. I thought maybe the old scanner drivers conflicts with the new one. I uninstalled both scanners and then try to install only the Canon MP600 printer drivers. When it comes to installing scanner drivers, it fails again with the error code 19.

Finally I found that the problem is caused by a LowerFilters key in the registry. Go to Start > Run and type regedit. Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}

delete lvmvdrv

At the right pane, you should see a name LowerFilters with the data lvmvdrv. Select that name, hit the delete key and select Yes when asked if you’re sure you want to delete this value. Reboot the computer and you should be able to scan now. It is also possible that you see the data name LVUSBSta instead of lvmvdrv. Deleting that would work too.

I read that this problem will occur after uninstalling Logitech’s QuickCam software and drivers, all imaging devices (cameras, webcams, scanners) no longer work in Windows. Performing the above fix effectively disables the Face Tracking (PTZ) feature. Since the Video Effects feature also utilizes this component, it will be disabled as well. Seems to me that Logitech drivers doesn’t remove itself thoroughly during uninstallation. Let’s hope Logitech will be aware of this and fix this problem.

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chunky

Well done Raymond. Another satisfied customer.
mcphlen

I’m having this same problem with my cousin’s Soundcard and plug n play device control or something like this … i’ll try something similar, thanx for the idea Raymond ..
mcphlen

oh yeah .. and his DVD Burner too …

tanx again
Saurav

Want Kaspersky Anti-Virus Genuine License Key. Can be any versions 6 or 7 or 8. Could u help me plz?
Chris

I buddie, appreciate the information. I tried it (and have Vista) but when I get to the registry address it doesn\’t say \’lower filters\” but rather \”LowerLogoVersion\”.

Should I risk deleting that or try something else.

I am so frustrated with this.

Hope you can help, thanks in advance.

Chris
Uncle Gunk

Thanks for the info, but it did not work. The best information you did help me with was the uninstallation of my web cam. I reinstalled the software and camera and problem solved. Thanks!!!
http://www.hihappy072.hi5.com Rajinder Singh

Dear Sir,

This is very good and instersting site.

My Problem:
my pc is attached with server & My Position is domain. When i am login through with domain, my pc give error on screen, contact your administrator. But i am login without (disconnect lan card cable), I am logged & use all right of admin.

See problem & tell me.
Mike S

I uninstalled Logitech’s QuickCam software and had this exact problem with my Cannon MX700. I used your reg fix and it works like new.

Thanks a Million
http://Fehlercode0x10ff0800 Claus Knoll

Seid ich meine Festplatte austauschte kann ich meinen Sanner FB 320 P / FB 620 nicht mehr instalieren. Er wurde zwar ordnungsgem
Claus Knoll

Sehr geehrte Damen und Herren!

Seid ich eine andere Festplatte in meinem Computer eingebaut habe, kann ich meinen Scanner nicht mehr benutzen. Die neuinstalation wahr zwar erfolgreich, aber es taucht bei der Benutzung des Sanner`s der Fehlercode: 0x10ff0800 auf. Die Anschl
Micha Thom

Sehr geehrte Damen und Herren!

Seid ich eine andere Festplatte in meinem Computer eingebaut habe, kann ich meinen Scanner nicht mehr benutzen. Die neuinstalation wahr zwar erfolgreich, aber es taucht bei der Benutzung des Sanner`s der Fehlercode: 0x10ff0800 auf. Die Anschl
Suzette

Dear Raymond,

THANK YOU for this great information about “How To Fix Unable to Install Scanner or Imaging Devices Due to Registry Incomplete or Damage Code 19″ I followed your instructions…they were perfect! and it did fix my problem. I was on the phone with Microsoft yesterday for 1 hr- 45 mins. and they couldn’t resolve my problem. Way to go Raymond! I reeeeeally appreciate your help!

Thanks again! Suzette
http://India Ashraf Shaikh

THANKS IT is realy good and How To Fix Unable to Install Scanner or Imaging Devices Due to Registry Incomplete or Damage Code 19? I followed your instructions
Martin Ross

Worked for me, many thanks. I had a HP Scanjet 6200C which I only use occasionally. But, I had previously installed and later removed a Logitech webcam. Scanner showed symtoms described. All OK now.
Hasso Krampen

Thanks, I tried everything – from virus scans, repeated troubleshooting to reinstalling my Dell 924 several times. Previously I owned an Office jet which I thought had the scanner messed up because of age. The HP website gives cause and effect descriptions and one is lead to believe a virus is at the root of the issue. Not so. Your last sentence convinced me otherwise! Sometime ago I also deleted a non-working QuickCam from Logitech. That dropped the nickel for me.
Going into my registry I found 5 entries for Logitech devices in the location you specified. Deleting all 5 plus deleting the LowerFilters entry solved the issue. I can scan again. ONE SHOULD NEVER BUY ANYTHING FROM Logitec AGAIN!!!!

Why can’t Microsoft publish this simple fix. It seems to occur often.
Jacky Chevassus

Je tenais
Jennifer

Thank you SO VERY MUCH for this information. After spending 7 hours dancing the install/uninstall tango to no avail, I found your site. Yes, I had just recently uninstalled a Logitech webcam, and therein the problem was. Thank you for saving my sanity!
http://doctorgiga.com Eran

THANK YOU! After spending more than 4 hours with logitech over the phone, I’ve tried EVERYTHING, no Success
Quick Reg Fix BY RAYMOND Works AS NEW!
Brilliant!
Eran
Dave

Thank you, this just worked for me. Took me a while to find your page. You may wish to let canon know. They should probably include something in their install program to look for this error.

Note that the end of the registry key was slightly different, though most of the digits were the same, so I took a risk and it works now.

BTW, it\\\\\\\’s a Canon MX310 multi-function that I am using.

Also note that I have used both Logitech and Labtec (which I think was somehow affiliate with Logitech) usb cameras.

I would be happy to make a small donation to you if you post a paypal address.

Thanks again!
Yuri

THANK YOU. THANK YOU. THANK YOU. I have a Canon MX700 multi-function printer. Everything worked except the scanner. I was on the phone with Canon’s tech support for almost 2 hrs and it wasn’t resolved although he did say the the Logitech Quickcam was not properly removed. I followed your instructions and voila now I can use my scanner.
Rach

I have had the same problem (code 19) for two separate scanners and have previously uninstalled ligitech webcam. I’m looking forward to trying this solution, it appears a lot clearer than others i have come across. Does the above solution work for all scanner brands or does it relate speecifically to canon?
Christine

Thank you very………….much!!!

Having been without my scanner for 2 months, it is now up and running after following your instructions.

Once again, it was the Logitech web cam that did the damage!!!

Thanks again, it’s such a relief to have it all working once more….
Shawn

Wow! Thanks!

I went CRAZY trying literally everything from registry fixes, re-installations, testing for bad cables…etc.

And all it required was a few clicks and a depression of the delete key…. genius!

Thanks again :)

(proved my dad wrong it wasn’t my fault… yet again)
Mister Jerk

Thanks for this article, Logitech broke my XP also with their Quickcam software, you guys fixed my problem and made my day! what’s wrong with Logitech I wonder????
http://Ayuda jcarauz

ami me pasa lo mismo con mi mouse genius usb me puedes ayudar urgente
si n o es molestia me escriben mi mail es wildlover0702@hotmail.com
les agradezco de antemano
Jason B

Excellent stuff,

You may be interested to know that this works with a canoscan N670U AND with error code 39 as opposed to 19.

Many thanks

J
Pat

You saved my hair, ’cause I was pulling it out.

Cheers
dilshaan

i am using xp but my cd rom is not showing in my computer but in {device man} it showing yellow mark is there any way to solve this problem in regedit

pls reply me to : dilshaanmail@gmail.com
Harry

I had the same problem with my Lexmark all-in-one, after uninstalling a logitech Quickcam. Your fix worked in seconds, after struggling for two days to resolve it by other means. Well done and thanks.
Karsten

You saved my day.
Crappy webcam refused to work and I was almost on my way to beat up the guy in the shop who sold me the thing.
But your workaround did the trick. I just deinstalled the logitech software before connecting the webcam because I thought it could mess up the new driver!
Thas what I call paradox.
Thanks!
rusty fetterov

thanks so much, i came so close to re-installing windows. saved me a huge hassle.
Lancy

I had a similar problem with canon digital video camcorder. I called canon help desk. No solutiion. They said it has to do with microsoft. Wanted to uninstall vista and install XP. Today while trying to scan a picture, my XP scanner was not working. Installed updates for the scanner, no use. Finally I came across your article and bingo – both my scanner and video camera are working now. Simple solution but no one could help be but you. thanks a million
Bill

THANK YOU!!!!!

I spent 3 days and about 7 hours on the phone with Dell, Brother, Epson and numerous other so-called Tech Geniuses??? I found this website and within 2 minutes my problem was solved. I uninstalled everything you could imagine. I even re-installed Windows XP. Again…Thank you! Thank you!! Thank you!!!
Russ

Thanks for this. I had the same problem on XP but neither my logitech quickcam or canon scanner were working. Both shown as error code 19. I’m afraid I cheated and went back to system restore and everythings ok. Thanks again
http://Genius Paul

You sir, are a frickin genius. Had this problem with my camcorder the last few days, couldn’t figure it out. Damn you Logitech! Deleted the registry entry and all good now.
Alex Martins

I’ve installed a Logitech WebCam on my WinXP. Since then , I have been prompt with an issue in my CCLeanear about Logitech Cam. Then I decided to uninstall it and guess what? My Image Device Driver would get the message: “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). Click Troubleshoot to start the troubleshooter for this device.”
It would not allow me to install any other WebCam in my system, then I followed your instructions! PERFECT. It just came back to normal as if nothing happened before. THANKS SO MUCH!!!!!
Sue

Thank you!!!! I have had the same problems as the other commenters but with a Epson perfection 4490 photo scanner. Removing that one line in the registry fixed the issue!

I had installed a Logitech QuickCam because I got it as a great deal on Black Friday. I think it’s going back and I’ll find another web cam.
Abdo

Thank yoooouuuuuuuu very much … best solution ever
worked with me
cheers
http://Pbdepilote Le Musicos

Merci beaucoup pour l’info. j’ai réussi grâce à vous, enfin à installer complètement mon imprimante multifonction. en effet, je l’ai acheté le 12 décembre, et j’avais un souci de pilote. mon code d’erreur était le 39. j’ai exécuté à la lettre tout la procédure de la base de registre (reg edit) c’est parfait.
Merci encore.

le Musicos
Uwe G.

Thank you so much, i had the same problem with my Epson Stylus DX5050, this fix worked like a charm for me!!! Best regards… Uwe
Mark Yuri Stephens

Thank You So Much, I was roaming around inside the registry for hours looking for the problem. I Thank You for your expertise.

Sincerely Me.
CAMPOVERDE

MERCI POUR TOUT
balls

thanks a ton man. logitech and their drivers.
http://Error19CanonMP830problems Paul

Hi, I tried everything and found that after I uninstalled all the Canon and Logitech programs and drivers and deleting all references in the rigstry that doing a clean boot in XP – disabling all services and startup programs http://support.microsoft.com/kb/310353 and then installing the Canon drivers and software – it worked!

Thanks

Paul
lanormandie14

bonjours raymond alors la je vous remercie du conseil cela faisait plus d un mois que j essayer de trouver pourquoi je ne pouvais pas scanner avec mon imprimante lexmark x2650 sur vista j ai essayer des tonnes de manipulations sans aucun resultat j etais desesperer je suis tomber sur ce site par hazard en faisant des recherche et j ai suivi vos conseil et cela fontionne
je vous remercie encore
merci merci merci merci vous ete un pro de l ordi
John

MANY THANKS!!! Had same problem as Julie but with a HP Printer. As someone else said, a little hard finding this site, but well worth it for the joy your fix provided. Live Well!
Richard

Thank you very much for your posting. I struggled for almost 3 days trying to get my Brother MFC 240C printer/Scanner/Fax combo unit to work. I tried everything and nothing worked until I ran across your posting to edit the registry. Thanks, 2 down only the fax left driver to fix.
kiel

Raymond or whoever are you, you’re the man! Thanks!
vince

And you continue to save again! I can\’t thank you enough. I could not get pictures off my iPhone (You\’d think iTunes would do it but it only syncs folders with pictures on the PC to the iPhone.) I searched all over and finally found this very useful information. I too had a Logitech Webcam installed at one time which I long since removed. I can\’t believe this information is no where else in Microsoft\’s site.
Please keep up the good work!
Bob Pratt

Mahalo !!

You fixed cured code 19 for both my paper scanner and slide scanner.
Prash

Thanks so much, my friend. Your fix helped me fix an issue that have been bothering me for days. Even HP and Costco concierge could not fix this Code 19 issue…Muchas Gracias
GaltKid

Yep! another satisfied customer. Code 39 has been plaguing me for weeks. I had uninstalled my logitech webcam months ago and then I couldn’t download pictures from my cannon camera and then the scanner wouldn’t work.

Of course I blamed Canon and reinstalled many times to no avail.

Then I saw this. Thank you!
prem

Hi Raymond
REG:”vista error code 19 printer scanner”
You have mentioned that Logitech does not uninstall and so the error. I think in my case it was “Flash Media Memory Stick” that messed it up. Please dont ask me how?
Sirius

You are a god. Thank you. Where dynex, windows, indeed the entire web failed, you succeeded. Well done. Keep up the good work :)
Mike

THANK YOU! THANK YOU! THANK YOU!

This has been bothering me for MONTHS!

Mike
Logan

I followed your instructions and those from another site to delete the upper and lower filters from my registry because my computer wasn’t recognizing my Canon EOS camera. I did so and rebooted yet it still isn’t recognized when I plug it in but it works fine on another computer. Any further suggestions? Thanks.
http://johnsonyip.com Johnson

Thank you, I have the same problem, but with a webcam. I hope this works.
Maik

Hello,
I tried it on Vista but this registry address doesn’t say ’lower filters” but ”LowerLogoVersion”.
Should i remove it or search on another registry address maybe?

Thank you very much
loclhero

It was great of you to publish these directions. I can’t begin to estimate how much time and aggravation your post has saved me in fixing the Code 19 error for an Epson V300 scanner. Please add my gratitude to this list.

Logitech really, uh, stinks.
Dean

Thank you it worked a treat. I have as many others have wasted loads of time trying to resolve this. once again many thanks.
Andrew

i have windows vista and my disc drive is broken from a code 19 on my computer it says “LowerLogoVersion” do i delete this? and if i do will it fix my drive?
David Beneke

You are a genius! I have been talking to Canon about this problem, Microsoft, my firewall company and no one had a clue! This fixed the problem instantly. Microsoft’s solution was to do a re-install of Windows. Thanks a million!
Wowzers

Nice job – i have been working on this for the past 2 weeks with no success, until i found this posting. I’m using a HP a1010n tower, running Windows XP, with a HP Officejet 7210.

I recently purchased an iPhone, which conflicted with the Logitech software. After uninstalling the Logitech software, my all-in-one would not scan. HP tech support was no help, re-installing didn’t work, etc., etc.

I followed this advice, and immediately, my all-in-one worked, and my iPhone now syncs with my Kodak Easyshare software. WAY TO GO!!! Bookmarking your site now…
Dan

THANKS YOU ARE GREAT!
Rae

Had a similar problem with Code 19, which I successfully fixed with your regedit procedure.

Many thanks Ray.
George

Thanks very much! Now I can use my slideconverter again and my videograbber and my camerasoftware.
mikelinpa

thankyouthankyouthankyouthankyouthankyouthankyouthankyou

I uninstalled that logitech webcam months ago for a different software conflict. I would never have found this obscure solution without you.
Gwion

Thank You sooooooooooo much !!!

this problem made me take my old printer back to the shop as I thought the fault was with my printer
catherine

thank you so much – this was so helpful, even Microsoft could not get it right to fix the problem – you may want to give them some advice.

Just fixed the scanner problem that I have been batteling with for over two months.

Thanks Again
henry

Thank you ever so much. I have been researching this problem to no avail. My brother led me to your fix and within minutes my scanner was back. A million and 1 thanks.
henry.
Ken

Thanks for your help. This fixed my HP 6310 scanner driver error. The comments about Logitech seem to be comprehensively accurate. In fact I wound up with Logitech driver listings and scanner driver listings while in my scanner selection in device manager.

Outstanding site. Cheers
Suvi

Thank you so much!! I had pretty much the same problem and you fixed it for me. I can’t believe that Logitech was the reason.
If it means anything, you have made my week!!!
Vikrant

Thanks for the help … solved my problem completely ..
Kamila

Thank you very much!

I have an iPhone 3gs and Logitech software installed, that always had a conflict making the computer to reboot. I tried a lot of things.

You saved me.

Thank you.
Roger Scien

Thanks a lot!!!

I’ve been having trouble trying to solve this problem for about 2 weeks with no luck untill now. Following your recommendation fix everithing. I now have two working HP scanners.
http://support.microsoft.com/fixit besik33

try this utillity
http://support.microsoft.com/fixit
http://ManyThanks. italo

This solution worked very well. Much appreciated.
JP

Thanks very much for sharing this, I could help a friend of mine that had the exact same problem!!
bh

Thanks very much. Solved my USB Keyboard problem too.
david

mille merci !!
jpjp

Excellent! J’ai vraiment ramé pour installer ma nouvelle Quickcam S7500 pour remplacer une ancienne cam de la même marque!!!. C’est vrai que Logitech est vraiment très mauvais sur ce coup là, le pb est loin d’être récent.
Bravo, vous êtes le seul site à donner la solution radicale, même le site de Microsoft brasse du vent sur cette “erreur Windows”.
http://Ispent2daystryingtogetmyHPscannertowork. KR

Your solution worked flawlessly.

Raymond.CC Blog

How To Fix Unable to Install Scanner or Imaging Devices Due to Registry Incomplete or Damage Code 19

Posted By Raymond In Category: Computer

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