Home > Computer > Unable to Access or Configure Kaspersky Remotely using TeamViewer, VNC, NetMeeting, Remote Desktop, CrossLoop
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Unable to Access or Configure Kaspersky Remotely using TeamViewer, VNC, NetMeeting, Remote Desktop, CrossLoop

Posted By Raymond In Category: Computer

Feb
25
2010

For the first time I was helping my friend to configure Kaspersky Anti-Virus 2010. Normally Kaspersky doesn’t needs to be configured as the default settings are good enough. However, seeing that my friend doesn’t use POP3 emails and instant messaging so I thought that maybe disabling the Mail, Web and IM protection that is not needed in the first place should somehow make Kaspersky lighter. I also intend to disable the Kaspersky icon animation in the notification area because flashy stuff also makes the computer slow and also the hotkey to launch the Kaspersky virtual keyboard.

The best way to help my friend is by using TeamViewer, one of my favorite tool to remote control a computer. My friend downloaded the QuickSupport tool, ran it and gave me his ID and password. I was able to successfully connect to my friend’s computer and everything seemed to work. However problem occurs when I right click on the Kaspersky icon at the traybar making me unable to control my friend’s keyboard and mouse anymore. The remote session is still going on because I can still see my friend moving the mouse cursor around but it’s just that my control over the remote keyboard and mouse is lost. Weirdly when I don’t touch Kaspersky at all, I can remotely control the computer without problems. I tried other remote control software such as VNC, CrossLoop, Remote Desktop and they all have the same symptoms.


Probably Kaspersky flags all remote control software as dangerous and somehow blocks the keyboard and mouse control. The first thing that came to my mind was to put TeamViewer in the Exclusion list. I taught my friend to go to Settings > Threats and exclusions and add TeamViewerQS.exe to the exclusion list but the mouse and keyboard still gets stuck whenever I try to access or configure Kaspersky.

I Googled and found some advice to put TeamViewer into the “Trusted applications” list instead of Exclusion. Again I taught my friend on how to add TeamViewerQS.exe into trusted application list and exclude it from “Do not scan opened files”, “Do not monitor application activity”, “Do not monitor child application activity” and “Do not scan network traffic”. Even after doing all that, the problem is still there. I got fed up and told my friend to disable all protection but that too didn’t work…

After disabling nearly every option on Kaspersky, I finally found out that the Self-Defense option is causing this behavior. Kaspersky Self-Defense protects itself from being managed or configured remotely. To disable Self-Defense, click on the Settings located at the top right of the program. Then click on the Options at the left hand sidebar. Uncheck “Enable Self-Defense“.
Kaspersky and Teamviewer keyboard and mouse lock ups
Do note that you will have to ask the person that is in-front of the computer to disable Kaspersky self defense because there is no way you can do that remotely.


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    • Mohamed

      thanks Raymond…
      Good info.

    • ding-dong

      thanks for the great info ray! :D

    • Ahmad Saleem

      It is point less even you have 4GB+ RAM, kaspersky slow down your system but Thanks. Your articles are always amazed me.

      Thanks…

    • fouzi

      thank u

    • http://mronline.wordpress.com Mr On Line

      I knew this was the problem at first sight ..
      Actually it would have been easier for you to just tell your friend how to disable e-mail scanning and tray icon animation :)

    • Mora

      Thanks Ray!

      This is a very useful tip to me. Cos I faced same problem while i was working with my friends Laptop via team viewer. But I could not realize the problem that time.

      Thanks alot. Share some more as well.
      Good Luck!

    • AlienForce1

      Raymond – I am surprised that a man with your experience didn`t see that Kaspersky in Settings has `Disable external service control` right under the `Enable Self-Defence`…

    • edge

      Thanks for info. I have same problem with one of my customer, so I remotely uninstall kaspersky.
      Nice antivirus, but strange self-defence. You can’t modificate KAV settings, but you can uninstall protection?! :-/

    • http://www.akuribena.info akuribena

      Thanks appreciated this article…

    • http://www.raymond.cc/ Raymond

      Sorry to burst your bubble AlienForce1, but removing the checkbox for “Disable external service control” still won’t allow you to remote control and configure Kaspersky.

    • Jorge

      Thanks Raymand, I finally understand what happend with my Kasperky when I try remote connection to my PC.

    • AlienForce1

      In that case – what`s the use of the checkbox for “Disable external service control” ?

    • http://www.myboni.co.cc Boni

      thanks for tips about fasten the Kaspersky…
      the remote configuration tips is good. But the tips to disable some function of kaspersky to make it lighter is a great tips :)

    • http://www.raymond.cc/ Raymond

      Disable external service control – prevents the application service from being stopped either manually or by other programs.

      Try “net stop avp” or “net start avp” and they don’t work. So now you know.

    • AlienForce1

      Thank you !

    • Nela

      I’m sorry that you appear on this way and not through the Support feedback because my site then hangs. Please give me just a little advice – I have nod 32 2.7, and installed the Comodo Internet Security and I do not know whether to include the antivirus firewall? Will you then confront nod antivirus and antivirus firewall? You are my role model in the computer world and I will listen to your advice.Greetings from the Croatian, located in Europe!

    • Friend

      You can also get same good result by unchecking “Disable external service control”

    • HNicolai

      Just another reason to use KasperSky :)

      All AV’s should protect themself agains “remote access”.

    • http://sacxtra.com Phil

      (cough) There’s another way.

      1. Go to Settings | Protection , check the Enable Password Protection. Set a Password

      2. Make a batch file avpoff.bat
      cd C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009
      avp.com exit /password=yourpasswordhere
      exit

      3. Make a batch file avpon.bat (Or pick your own name)
      c:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.com

      You could toss it in a VB 5/6 GUI interface with a two buttons on a form

      ‘ TURN AVP ON
      Private Sub Command1_Click()
      Shell (“c:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.com”), vbNormalFocus
      End Sub

      ‘ TURN AVP OFF
      Private Sub Command2_Click()
      Shell (“c:\Program Files\Kaspersky Lab\avpoff.bat”), vbNormalFocus
      End Sub

      This allows you to keep “Enable Protection” on. ;o)

      You could always compile the batch to a exe or com and encrypt this whole thing along the way, but if your already at the command line what’s the point?

      Enjoy!

    • http://www.clockwheelblog.com/ xmizanx

      thanks for sharing raymond

    • edge

      Hi Nela !! One advice from your neighbor…try Outpost Firewall free. It’s great firewall and work flawless with Nod. I think it’s a better combo then Comodo Internet Security…greetings from Serbia ;)

    • Plank

      Thx Raymond very helpful

    • nguyenthanh

      thank for tips…

    • nela

      Thanks, The Edge, but in all the analysis Comodo firewall is the best and also free. I have years of Comodo Pro and it is really great and so I want to use it in future. I am waiting for a reply from Raymond. Edge, thanks for your reply!

    • Fede

      Thanks for the info.
      you should also be able to remotely manage kaspersky if you start remote control using the messenger/Obtain remote assistance feature. In that case you can interact with kaspersky interface
      (I did it with KIS ver 8, never tried with the last version)

    • Alexander

      I can answer the how. Kaspersky 2010 has a driver that loads in the mouse Upper Filters.

    • asifbaig

      Thank you so much!! I was trying out the trial version because I’ve heard a lot of nice things about Kaspersky and the trial version reminder kept coming up and disabled all remote input into my computer. I am seriously annoyed by this “harassment”. All the more because it made me uninstall Zonealarm due to “compatibility issues”. Strange how I haven’t had any problems after I reinstalled Zonealarm after installing Kaspersky.

    • Walter

      I made an interesting find just before googling this issue and reading this article. Your information seems to be mostly correct, however there may be some exceptions to this behavior. Here’s the nutshell version of what i found…

      While working on a clients workstation using teamviewer, i ran in to the same issue as you, i could open Kaspersky, but that was it, couldnt close it couldnt change any settings, nothing. I even tried using the repair feature in add/remove programs, this looked promising at first, then once it finished copying files it started again.

      Being a little after midnight and needing to get this done, i was just about to start uninstalling Kaspersky, but thought to myself i hadn’t tried every route available to me. so, before blindly whacking the security software, i decided to try another route first, i first tried to remote desktop directly in to the PC but that failed, as i had added a second RDP port (3390) to that computer, forwarded it thru the firewall and was trying to configure Kaspersky to allow it as well, exactly how i discovered this problem. So i decided to take one last shot and opened a remote desktop session to their server and then opened a remote desktop session in to the PC. once connected to the PC’s desktop, (which took a while, rdp over rdp is very slow) I was able to access Kaspersky like normal without any restrictions at all, i finished the repair install, reconfigured all the special settings that were needed, added the firewall exception for the new RDP port. no problem.

      When i was done, i figured it was Teamviewer conflicting Kaspersky, so i googled it and found this article. after reading your story and knowing what i just discovered, i decided to do a little more testing on this, my findings proved quite interesting! I set teamviewer up on another PC in their office and enabled incoming lan connections, i then connected to the problem pc and was able to open Kaspersky and make changes without a problem… so It would seem that these restrictions are source based. If the incoming connection is from the internet / public network, access to Kaspersky is restricted, if the connection is coming from a local / trusted network access is not restricted…

      So the moral of this story is: use Teamviewer’s built-in VPN option to establish the connection, then you’ll be considered local and not restricted.

    • Gunny

      Hey, need some help. I have a friend who is on the other side of the world, who has just bought a 3G stick or wireless internet for her computer, kaspersky then blocks the internet, thinking it is bad (when she plugs it in, a sign down the bottom says wat kaspersky has blocked, and a link to “view detailed report”, she can’t figure out how to fix the problem, currently she has to go into the library to get internet. Please help me if you can, as I haven’t come across this problem before.

    • vasanth G

      hi.. i am vasanth…
      i need to connect to remote system a need to scan(remote system) using my system antivirus.. so is it possible using teamviewer or any? please reply me…

    • emmanuel davis

      muchas gracias, me has quitado muchos dolores de cabeza, eres un master.

      saludos.

    • http://www.EGAFutura.com Juan Manuel Garrido

      Alguno de ustedes ha probado teamviewer desde un iphone? Yo todavia no logro hacerlo funcionar con exito. El programa es muy bueno y lo uso desde hace mas de dos años para acceso remoto.

      Recomendaria a los fabricantes de teamviewer que lo comercialicen mediante “software como servicio” (saas) como lo hace salesforce.com o sugarcrm por ejemplo, para que sea mas barato. el precio actual del software no me convence demasiado.

    • Lasantha

      Thanx Buddy great help

    • asad

      Actually it’s enough to add exclusion and place your remote control app in trusted application and in my case (remote control via cellphone) check middle 3 checkboxes (you can leave top and bottom checkboxes unchecked)

      for teamviewer i think you can also uncheck “don’t monitor child proccesses)

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