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Windows Live Messenger 2009 Web Camera In Use 0x8AC70202 Error Caused by SiteAdvisor

Posted By Raymond In Category: Computer

Feb
13
2009

After I finished solving the Show My Webcam problem on Windows Live Messenger 2009 yesterday, I wanted to do a topic on McAfee SiteAdvisor. So I downloaded the latest McAfee SiteAdvisor, installed it and bam, my webcam stopped working again. This time I got the message “We couldn’t start your camera device. Please check that your camera is not currently in use by another program, and then try again.” when I tried to show my webcam. I am very sure that my webcam is not being used by any other software. Then when being invited to start sending webcam, I got the error “Messenger is not available right now. Please try again later. (0x8ac70202) or (0x8AC70013) after accepting the invitation.

Messenger is not available right now. Please try again later 0x8ac70202

I didn’t spend too much time solving this problem because I immediately knew that it is surely caused by McAfee SiteAdvisor since the problem started after I installed SiteAdvisor. If you have both McAfee SiteAdvisor and Windows Live Messenger 2009 installed, please take the following actions until a patch is out from McAfee because there are some incompatibility problems.


The workaround is pretty simple. All you need to do is to disable McAfee SiteAdvisor from monitoring msnmgr.exe but there is no option to do that. You’ll have to manually go to C:\Program Files\McAfee\SiteAdvisor\ and look for the file sasets.ini. Open the sasets.ini with notepad or your favorite text editor, locate the section titled [msnmsgr.exe] and change the value to 0 (1 means enable and 0 means disable). Refer to the image below for a clearer explanation.
Webcam in use 0x8AC70202

Save the file and close it. You can either restart your computer for changes to take effect OR simply terminate and reopen Windows Live Messenger 2009. Yeah it’s frustrating that Windows Live Messenger 2009 has so many bugs and incompatibilities but no worries, I’ll slowly help you all to look for solutions and workarounds to make it work rather than downgrading back to MSN 8.5. According to Wikipedia, Windows Live Messenger is no longer beta and the latest version is Build 14.0.8064.206 released on 12 February 2009. You can head on to http://messenger.live.com/ to download the latest Live installer (wlsetup-custom.exe) which can automatically update your Messenger if it detected there’s an update.


Related posts:
  • Download Windows Live Messenger 2009 Official Final Version
  • Enable Show My Webcam on Windows Live Messenger 2009 Workaround
  • Windows Live Messenger Unable To Sign In With 8100030d Error Code
  • Windows Live Messenger 80048820 and Extended 80048439 Error Code
  • Clean your MSN/Windows Live Messenger Interface
    • Kabith

      No wonder that I could not make calls though messenger.

    • Lililut

      Thanks for the info Raymond.

      I’ve just stop using McAfee Site Advisor recently. I think WOT works better than SA with most the site ratings frequently updated..

    • Firas

      Thanks alot Raymond (1st) ;-)

    • webcadre

      thanks ray ray for a nice info eventhough i hardly use WLM but now iam trying to learn things from it :)

    • kitni

      thanks bro.it helps a lot.

    • Garrett

      I don\’t have anything that is McAfee, not even a program files folder, but I get 0x8ac70202 anyway. Hopefully WLM gets updated soon, or a fix comes out, because this is annoying.

    • SyDyMo

      Hi,
      I did the above but when I go to save the file it says
      Cannot create the C:\\Program Files\\McAfee\\SiteAdvisor\\sasets.ini file
      Make sure that the path and file name are correct.
      Help!!!

    • sam

      thanks raymond but it wont let me save saset with the new settings could you help me please

    • Charlotte

      I’ve just done that its kind of working still says I have no webcam rather than a soundcard lol which it decided i didn’t have before, the best way around not being able to save the file is to save it to the desktop and drag and drop it back in to the directory and replace the old one. I think ill be putting the 8.1 back on again anyways.

    • jiji

      thnx

    • Mark McGregor

      TOP CLASS MATE ;)

    • Elie

      Hey, thank you for that very helpful tip.

      I had the same problem and I didn’t want to uninstall McAfee site advisor because it gives me useful info when surfing the net. I did what you told and it worked.
      Just a note, I had to save the file on the desktop then to cut and paste it in the original directory, plus the change didn’t take effect after restarting the messenger but after restarting the computer.

    • Twilightfreak

      When I try to save a popup from Notepad says: Cannot creat the C:\Program Files\McAfee\SiteAdvisor\sasers.ini file.

      Make sure that the path and file name are correct.

      Please help!

    • Twilightfreak

      Ok people who have this problem: Cannot create the C:\Program Files\McAfee\SiteAdvisor\sasers.ini file.

      Make sure that the path and file name are correct.

      You copy the file you want to change, change the copy, and replace the original with the copy—worked for me!

    • feiwei

      Can’t save the changed file. Tried to copy, but still will not allow me to save!! Help!!

    • feiwei

      Success! If can’t save the file directly, copy to documents and rthen paste back to eplace the original, making sure to keep the .ini suffix.

      Messenger now ran the audio & video setup and all seems to be OK.

      THANK YOU – have spent a week trying to fix this!!

    • stephano

      hank you folks i have rub into the same proble as above .now i;m tired, of this i have upgraded from 2008 to 2009 and lost all web cam and audio altogether.so how can i go back to my wms 2008 .down grading .

    • dan

      hey; doesn’t work for me. i have th 70202 one; but i done hav’ McAfee. suggestions?

    • http://Hi Hughie

      When i try to save the edit and save sasets.ini. my computer wont allow me…any suggestions much appreciated?

      Hughie

    • sarah

      when I try to save it , it says make sure the filename and path are correct adn wotn let me save it?

    • jworthington

      Thanks so much for this post!!! My husband in Iraq was having problems with his webcam and after stumbling onto this post it was exactly what he needed so we could see his smiling face again! Thanks to you guys we were able to fix it in no time!

    • ken

      Worked perfect thanks for the guidance

    • Bas

      Thanks worked great
      You’re the man:)

    • Hammy

      please help, i thought something was wrong with my laptop and i tried to unistall msn and everything.
      i did this and it seemed that it could work. but it wont let me save it directly and it gives out that i have to have the name and file correctly and it wont let me create the .ini file. so please help!!!!!!!!

    • Thalia

      when I try to save it , it says make sure the file name and path are correct and wont let me save it?

    • norman

      NEW UPDATE FROM MCAFEE SEEMS TO HAVE CURED MY PROBLEM AS ABOVE! GIVE A GO WONT YOU

      !

    • G

      i have tried to save the sasets file but it says “make sure the filename and path are correct” and i have also tried to copy it to my documents but then isn’t the right format when i paste it back. help please :( I’m completely clueless on what to do.

    • norman

      I meant macfee site advisor update

    • chalo

      i have nod 32 antivirus how can i do that…???? please help

      thanks

    • yusta

      raymond

      i got a problem on the new live messenger

      when invited and accepted

      after conection estaible

      suddenly cam stop and appear ” webcam season end”

      but it was working well on the 8.5 version

      need help

    • Knziee

      Uhhm. I updated my McAfee, and the enabled thing is already at 1, and it still doesnt work? :(

    • Keith

      Hey great work raymond!!!
      Everythings working fine for me now
      =]

    • digiratio

      I am getting the same error but I’m using norton internet security 2009, not mcafee. any suggestions?

    • Vina666

      Ok, I changed the settings and saved it perfectly fine, i shut downwindows, made sure it’s the latest versionand then re-started WLM. It’s saying I canstarta videocall but not letting me send webcam. I got a friend to send mywebcam link but its still coming up with (0x8ac70202).
      Any idea what the hell is going on?

    • http://ProblemSolved Jeremy

      McAfee just updated the Site Advisor and , at least for me, the problem is solved…I am free to Cam away.

    • Sarah

      I’m having trouble with MSN too. My Windows Live Messenger (2009) is not saving my settings. As in, its not saving my display name, personal message or display picture. I’ll change it, then sign back in a few hours later and it has reverted back to what it was BEFORE i change things!

      Help!

    • jess

      i tried to follow your soultioin but it wouldn’t let me save the changes after i made saying that a path wasn’t or something.

    • jess

      i tried to follow your soultioin but it wouldn’t let me save the changes after i made them saying make sure the file nmae was correct

    • johnny

      This is the resoponce i get from msn when i tr to start a web feed.

      “Messenger is not available right now. Please try again later. (0x8ac70013)”

      now, i see that the main problem is mcafee, i dont have mcafee on my system and i dont have a file named “saset.ini” so what do i do??? i recently updated to AVG 8.5. Could it be the problem???

    • tanveer

      raymond can u please help me when i try to save it, it says cancont create and make shure ur file name and path is correct and it is.

      what should i do?

    • Caroline

      Thanks Ray, i managed to copy and paste it on desktop, then replaced original .ini file, restarted pc and it worked!

    • Miguel

      Hi Ray,

      I appreciate the fix. However, what about for those of us who do not have McAfee Site Advisor? I have no McAfee programs at all and yet, I’m still getting this error. Please help!!

    • Bill

      Corrected McAfee and got video okay but no audio in sync with video. Error 0X8ac&0013 -messenger not available appears. Audio (not in sync) available by pressing F2. It records and it is passed on to contact when F2 released. I contacted McAfee and they claim they are not responsible for Audio problem. Has anybody solved the problem where there is no audio in sync with video?

    • natalie

      my webcam wont work and ave done that, whats wrong with it :@

    • Bill

      Further to my message dated April 22, I uninstalled Windows Live Messenger only version for 2009 and installed Windows Live Messenger Version 8.1. It worked okay and am getting audio in sync with video.

    • Jack

      I don’t have any McAfee SiteAdvisor but can’t use a webcam with messenger with the same error code!
      Any idea?
      Thanks

    • Daniel

      hey i did what it says above but it say about a path and wont let me do it ta

    • http://spaces.msn.com/chiawz Catherine

      hey… thanks for sharing the info, i just done it but when i tried to save, it says pathway cannot be found or something like that, and i saved the same thing in that same folder and selected that i wanna replace it, it said cannot be saved either… =/ Anyone knows why? Please send me an email as soon as possible… T_T thanks

    • http://IhavethesameproblemasJack,Johnnyhaveandmanyothers Dragoness

      I don’t have any McAfee SiteAdvisor but can’t use a webcam with messenger with the same error code!
      Any idea?

      I didn´t even install McAfee cus they asked about it but i still have the problem :S

      please help me

      Dragoness

    • Dragoness

      it was the same problem Jack, Johnny and many other it seems have also :S

    • ashley

      i had the same problem when saving the file
      “Cannot create the C:\\Program Files\\McAfee\\SiteAdvisor\\sasets.ini file”

      I saved on desktop and replaced as charlotte suggested. seems to work fine now.

      thanks charlotte & Raymond

    • Gareth McCorkill

      I am having the same problem as many others, I downloaded messenger 9 and get the error message same as the rest of us.

      However, I have AVG 8.5 and not McAfee. Any solutions?

    • issa

      good

    • http://www.google.com David Lovelace

      umm can u contact me at davidmx20@hotmail.com i need your help on this, mine doesent look like what yours said at top, mine looks like this

      [iexplore.exe]
      Enabled=0
      Type1=1
      Type2=0
      NotifyChange1=0
      NotifyChange2=0
      EnumID=1

      and i cant figure out what to do, thx.

    • frustrated

      I finally managed to get the camera working after following the instructions but now i cannot send an email and use messenger at the same time the computer freezes and messenger will crash.

      Please help me!

    • Patrick

      I have the SAME PROBLEM, SAME ERROR CODE: 0x8ac70202 but I have ESET NOD32 installed… an other people have other antivirus then McAfee and have this problem also……

      So can we have somebody with the knowledge to give us a fix for this please!!! Thanks.

      Patrick

    • emma

      Hey.. So I get the message “Cannot create the C:\\Program Files\\McAfee\\SiteAdvisor\\sasets.ini file
      Make sure that the path and file name are correct.”

      People here are saying to copy the file but I dunno how to do that and dunno how to replace it.. Any suggestions?

      Thanks

    • Diz

      Not McAfee Problem. I am not using McAfee and I get the same error.

    • Artick

      Only I have BitDefender still camera is not working the way I do?

    • http://dear Alen

      i don’t have Mcafee!!

      but i have the same prob.. what to do?

      regards…

    • Terry

      Don’t have Mcafee!!

    • tenn

      thanks hadn’t used ma webcam for agess maann!!

    • Charbel

      U rock mannn

    • jess

      i have no clue i need help how do i take pics with my web cam and save them on my computer i just dont know help plz anyone lol

    • http://yourcameraisnotcurrentlyinusebyanotherprogramorerror0x8ac70202 jeff

      Hey raymond wassup… i got dell inspiron 1545 with o.s xp 2 …. i cant see macafee nor site advisor… i have avast protection …pls if u caan help me out…i will appreciate it …thsnkd buddy .

      rgds.
      Mohd Jeff

    • Ado0o0o

      i have same problem tooooo..

      my anti virus is avira antivir on my PC

    • Fayrist

      I’m used to have this problem. Somebody con’t find McAfee and I too. I think that this problem about systme from msn. So, I repain my msn (control panel > add or remove program > select program msn > repain) then restare. after I restare my computer and sing-in my webcam can use again ^u^

    • Reece Wilson

      Don’t waste your time, MS have forced the v14 upgrade and MS webcams don’t work with it period and they are not going to bring out a fix.

      They will soon launch an alternative to Facebook and want you to use that.

    • Nova

      error is :
      Messenger is not available right now. Please try again later. (0x8ac70013)

      and i have mcafe but i dont have any SiteAdvisor or sasets.ini in my Mcafee folder…
      some people told me that camera will work with msn 7.5 so i just get than and its simple if u install that and it says “u cant use blablabla go update” just go right click on messengers shortcut than go Comatibiliti or something like that, make a TIC in the box that says “run this prog in compatibiltitiity mode for:” and than chose “WINDOWS 2000″ and it will work :D…

      im to sleepy to write good english its 3am i need some sleep have fun.

    • http://help Louise

      hi raymond im louise nice to meet you…eh what it was , was i was just wondering if you could help me ? i have been having problems with my cam as i cant get on web cam on msn… its cuming up am using my cam somewere eles … it has been like that for 3 weeks now and its reali doing my head in.. i have reset my laptop & restalled msn & it still isnt working i am using mcafee is there any chance you could help me ??? write back please.. thank-you ..x

    • alaa

      thank you man, that was frustrating

    • tash

      i am having the same error code and i dont have McAfee on my system. i am running trend micro interent security. could you pleas help if possible?

    • Diaa

      i have not macaffe and i have the problem we are unable to run audio or video setup how can i fix it :( pls help and send solution to my msn address

    • Tim

      For all of you who do not have McAfee site advisor:

      I got this error today without McAfee, and I realized what the problem was. I tried to “share my webcam with others”, but then it gave me a different error – it was in use by another program.

      I’d had my default webcam program open, thinking it would help. I promptly closed it, and video chat worked again!

    • http://IQart M3mm”Z

      Valla bre llud ishe ti ncncncnc ku me dit une ku je hi ti bre ti qifsha krejt robt :@

    • Sina

      @ Tim
      what is the default webcam program ’cause i can’t find the solution for my webcam problem anywhere. It’s not only with Windows Live Messenger, also for any other site for which you have to use the webcam. I’m getting all frustrated up in here
      & noooo i don’t have McAfee !

    • Bujar

      I have problem with Windows live Messenger because the audio and video setup doesn’t work “We are unable to run audio and video” that is exposed in the screen …Can somebody help mee …:D:D

    • dennis

      you are a legend. thanks so much. i tried hours and hours to get this working. bought a new webcam too. :( stupid macaffee… thanks anyways. took me 5 hours to find this article and then 5 seconds to fix the problem.

    • John Moya

      Thanks man! pretty good.

    • Rogelio Amador

      I am a beginner and the only errors are mine caused by my stubborness in not aquiring propper instructions for my new pc, so God bless you if you will help me to learn how to activate my webcam. Thank you.

    • Rogelio Amador

      I dont understandI

    • xhevdet

      Messenger is not available right now. Please try again later. (0x8ac70012)

      I have windows 7

    • http://hi rami

      i got this error:
      Messenger is not available right now. Please try again later. (0×8ac70013)
      i have windows xp and i’m using NOD32 and not McAfee

    • paul

      i dont have macaffee. i use nod32. and no matter what ive done i cant use my cam on windows messengers latest f up. give me back 8.1 anyday

    • Kim

      I am on Windows xp, and have McAfee Agent v 4.0 (not Site Advisor). I still get the same error when i try to use the video call function. “Messenger is not available right now. Please try again later. (0x8ac70202) or (0x8AC70013)”
      Since i don’t have Site Advisor the above workaround doesnt seem to work. I have exhausted all other possibilities. Please help.

      Thanks!

    • arben

      mit den neuen msn version ist alles schei………ich kann überal in deutschland anruffen nur in kosovo nichts bitte um hilfe

    • Steve

      Hello,

      I changed the thinks, but it still not work.

      Please help me.

      Ty

    • Luiz Felipe

      I did this whole process, when I save it access denied. What I do for a friend that works?

    • patty

      i got same that problem too. so i use AVG anti virus so and window vista how can i fix this problem. can u let me know pls/ i feel really upset that too must so when i use window live essential 2011 it not work complete.

    • Lily

      i use windows 7 and i tried to resolve that using the notepad but when i tried to change the 1 to 0 it said acess denied. then i uninstalled mcafee but the problem continues. =/ what do i do?

    • Lily

      hey i followed chalotte’s suggestion and it worked!! now all i have to do is restart and see if my webcam works again =)

    • maja

      hey can u pls help me about ma cam cause it says like Messenger is not available right now. Please try again later..or We couldn’t start your camera device. Please check that your camera is not currently in use by another program, and then try again …i dont have mcafee installed on ma pc i tried to find it but there is only avaz anti virus program….its winows xp btw..:(

    • http://danqi perparim

      camera

    • Blondie

      hi i have same problem i use windows 7 ultimate 86bit and no mcfee i use essetials

    • Dragana

      I try what you say, but stil have problem whit my messenger, still write – Messenger is not available right now. Please try again later. (0x8ac70013) – What to do? Thanks

    • george

      please someone help me. wen i save it says access denied. someone please help. i wanna use webcam :(

    • Wesley

      Could someone help me? I have the same problem but I can’t change the text in ‘sasets.ini’ it says (translated from Dutch to English): Can’t make the file C:\Program Files\McAfee\SiteAdvisor\sasets.ini. Make sure you selected the right pad and filename. Please help. (Have MSN 8.5. and SiteAdvisor 2.8.255 -Latest Version)

    • http://0x8ac70012 ELY fERREIRA DE ARAUJO

      Não consigo abrir minha cam, sai este codigo, no skype ela abre normal, porque será que não consigo?
      Poderia me ajudar?
      O meu Live messenger.
      Obrigada.

    • http://0x8ac70012 Ely Ferreira de Araujo

      não consigo abri minha Cam live messenger sai este codigo 0x8ac70012. Será poderia me ajudar?

    • Jose

      Running Windows XP Pro. Could not make changes like instructed, would not let me save file. Rebooted and started up in safe mode with command promt and was able to change file but got no result, still got same code.
      Checked file using Start, Run, CMD and file was just as you suggested.. any thing else up your sleeve?

    • Anna

      I have this error: “Messenger is not available right now. Please try again later. (0x8ac70012)”
      And I have AVG antivirus which Im sure is not blocking my Cam which works fine on Skype. I think basically Windows Live Messenger need to get their act together and start helping their customers because I’ve tried all the suggestions from other people and haven’t been able to fix my problem.

    • sameer

      i have the same problem, but I don’t have mcafee, my windows is vista

    • Ranoooosh76

      0x80ef01f4 i need an answer foe this  

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