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Windows Live Messenger Unable To Sign In With 8100030d Error Code

Posted By Raymond In Category: Computer

Mar
5
2008

Yesterday I went to one of my friend’s house to help him check on a problem with connecting to Windows Live Messenger. He was unable to connect to Windows Live Messenger for a few days already. All he got was an error message that says “Signing in to Windows Live Messenger failed because the service is temporarily unavailable. Please try again later. Error Code: 8100030d“. I really hate the error messages given by Windows Live Messenger because it is very unclear and there are no proper documentation for us to check.

Windows Live Messenger 8100030d error fix

I checked .NET Messenger Service Status and it said “All systems are stable and running.” Then I ran Connection Troubleshooter to conduct a series of tests to try to determine the cause of connection problem and it passed all basic Internet connectivity tests. I have a list of solution and one of it worked for my friend. So if you’re unable to connect to Windows Live Messenger and get the error code 8100030d, you can try the solutions.


1. First of all, make sure you have the latest version of Windows Live Messenger. Download the latest version here.

2. Check the date on your computer. 8100030d can be caused by wrong date on your computer.

3. Disable any firewall program such as ZoneAlarm, Norton Internet Security and etc. Reboot and try connecting again. Sometimes even after disabling firewall, it will still block your connection. Try uninstalling to verify that firewall isn’t causing the problem.

4. Check your Internet Explorer LAN settings. Open Internet Explorer, go to Tools > Internet Options > Connections tab > LAN Settings. If you’re not connecting using proxy, make sure that use proxy server is unchecked.

5. Check your Internet Explorer Security settings. Open Internet Explorer, go to Tools > Internet Options, Advanced tab, scroll to the Security section, and verify that “Check for server certificate revocation” is unchecked. Also verify that ‘Use SSL 2.0′ and Use SSL 3.0′ is checked.

6. Make sure Windows Live Messenger DLL are registered. Click Start, then Run, and enter the following command one by one and click OK.

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll

7. Delete the cache for Windows Live Messenger. Browse to the folder below and delete all files and folder inside them:

For Windows XP
C:\Documents and Settings\Username\Contacts\Messenger email
C:\Documents and Settings\Username\Local Settings\Application Data\Microsoft\Windows Live Contacts\Messenger Email

For Windows Vista
C:\Users\Username\Contacts\Messenger email
C:\Users\Username\AppData\Local\Microsoft\Windows Live Contacts\Messenger email

8. Reset your router. Power it off, wait for 2 minutes and turn it back on.

9. Try to connect to the Internet using another router, modem or even try to use cellular GRPS/3G connection to connect to the Internet. Then try to connect to Windows Live Messenger again.

10. Scan your computer for virus and spyware. It might be some nasty virus hijacking your Windows Live Messenger.

My friend’s Windows Live Messenger was able to connect from his computer after I’ve changed the existing router. I’m not sure why can a router be causing 8100030d error during Windows Live Messenger sign in… but if it is, you can try updating your router’s firmware first before throwing it away. Hope one of the solution above is able to help you connect to Windows Live Messenger without getting 8100030d error.


Related posts:
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  • Temporary fix for unstable Windows Live Messenger connection
  • Clean your MSN/Windows Live Messenger Interface
  • MSN Messenger Error 80048820
  • Windows Live Messenger 8.0.0328
    • Mike 23

      this error come from this problem: MSN client is unable to download the contacts’ list from MSN Network…

      The only way to resolv this problem is cleaning temporary files and try many times to sign-in…

      The router or modem is ok: it’s only a communication problem between Messenger and the Network

    • Yonatan

      The problem can usually be solved by changing your router\’s MTU to a lower value, try 1400 first and take it up from there if you\’d like. Your ISP can give you the best value.

    • Harsh

      Thanks for the solution
      i really needed it

    • El-Gendy

      Thanks Raymond

    • http://thanks Andy

      hey listen, i want to thank you for your help, because it did help. It was just my security settings that were prohibiting my use of msn, so again thank you…
      p.s; very good page this is

    • nhung

      Thanks,
      this page has helped alot.

      x

    • Peter

      Thank You!!!! Valeu Muito Obrigado!! Funcionou 100%

    • outdot

      Pessoal…..tive este problema 8100030d no windows live menssenger e no meu caso era o Web Shield do AVG 8 que estava bloqueando….na guia instant messaging desmarquei as opções msn protection e icq protection e funcionou blz

    • lu

      eu digito esses codigos onde?

      regsvr32 softpub.dll

    • John

      Gracias para outdot, AVG8 bloqueban mi windows Live Messenger conexión y eso puede estar permitido por el botón WebShield y aclarando la bofetada Instantánea Messaging.

      Saludos

      John

    • Binish

      thank u so much for the solution
      my msn finally worked….thank u

    • chris

      Hi there, im getting error code 8100030d when trying to sign in with windows live. Last night i was talking away on windows live messenger, then only my windows live disconnected. I still had an internet connection. i have tried all of the above but to no avail. What can i do?

      Please Help Me!

    • chris

      softpub.dll – succeeded
      wintrust.dll – Failed (0×080070005)
      initpki.dll – specified module could not be found
      MSXML3.dll – Failed (0×080070005)

      What can i do to solve this?

    • maz

      hey chris! ive had the same problem
      if you find any solutions please share! :D
      thanx

    • Ali Raza

      Thanks Alot man i was soo Desperate.Thanks A lot. if i can help in any way then mail.

    • Rodrigo

      softpub.dll – succeeded
      wintrust.dll – succeeded
      initpki.dll – specified module could not be found
      MSXML3.dll – succeeded

      why is it happening? maybe beacause of it my WLM doesn’t sign in…

      (sorry for poor english, i’m brazilian)

    • Rodrigo
    • Melissa

      Please help!

      I tried to locate

      C:\Documents and Settings\Username\Contacts\Messenger email
      C:\Documents and Settings\Username\Local Settings\Application Data\Microsoft\Windows Live Contacts\Messenger Email

      I can’t seem to do so because when i reached Windows Live Contact, my email was not listed in that directory.
      I do not have ZoneAlarm, i have registered all necessary .dll and there is no firewall blocking the connection. I cannot see what is the problem! :(

    • Simon

      Thanks alot for this! :)

    • http://help!. ivy

      i did everything its said here..but it’s still the same..i still can’t sign in..

    • GILBERTO MONTOYA

      Bro!!! finally, THANK YOU SO MUCH… i follow step by step i try everything before read this like delete msn, delete avg, delete avast antivirus, start in a safe mode to delete avast antivirus, the firewall etc…by i found this page, you have to do it all together. THANKS AGAIN

    • atahari

      i got the same problem like chris..
      please help me, how to solve this..

      softpub.dll – succeeded
      wintrust.dll – Failed (0×080070005)
      initpki.dll – specified module could not be found
      MSXML3.dll – Failed (0×080070005)

    • karn

      it doesn’t work =[
      plssss help
      i’ve tried everything
      it let my sister log in but not me

    • Yggdrasil

      Is there anyway to get step 7 to be auto? I get this problem a few times per day since I’m running dual msn’s with that I added a reg for multiple instances for msn.

    • carpy

      had the same problem,but could login with other account. deleting the folders from step 7 helped over here,everything back to normal. tnx

    • Desmond

      i mean, it is said that the regsvr32 initpki.dll binary could not be found, etc

    • Jack

      Finally after much frustration I have managed to get MSN to work by using step 7 as described above but only after I first removed the show whats playing plugin from winamp.

    • YING

      I tried all that you describe but still can’t sign on. I know the why but not sure the problem. I have 5 ids and 2 of them I wrote a quick message on top. I cut and paste a quote and then the messenger pops off. then I log on to another id and did the same and it pops off too. but my other Messenger ID have no problems to sign in. Is that virus or something? My AVG virus can’t seem to detect anything. Please help. Is there a way to recover those IDs that I can’t sign on or they are gone forever?

    • Trevor

      I too had this problem. Tried all of the above with no success. Sent email to WLM team.
      Recieved this rsponse and it works a treat.
      Check out step 3!! so easy!!

      Hello,
      We received your message at Messenger Technical Support and will help you solve your question as quickly as possible.  Below you will find an instant answer from our automated system based on the most common solutions for the type of issue that you selected when submitting your question.  Let’s start with the most common answer that likely will take care of what you need.  You’re still welcome to reply to this e-mail with questions if this answer doesn’t help. 

      When you try to sign in to Messenger, you may receive the following error message:
      You could not sign in because of a problem with the service or with your Internet connection. Please make sure that you are connected to the Internet. 81000306
      PROBABLE CAUSE
      The following conditions may apply:
      • You are not connected to the Internet. 
      • The Messenger service may not be currently available. 
      • The Windows Vista Auto Tuning Networking feature may need disabled. 
      • The MSN Messenger proxy settings are incorrect. 
      • The computer network does not allow access to the MSN Messenger service. 
      TROUBLESHOOTING STEPS
      1.  Make sure that that the Messenger service is available and that you are connected to the Internet. Start Microsoft Internet Explorer, and then try to visit the following Web site:
      http://status.messenger.msn.com/Status.aspx
      If you cannot visit this site, contact your Internet service provider (ISP) for information about how to set up your Internet connection so that you can visit both secure (https) and non-secure (http) sites. If you are able to visit the site and there is currently an event, please visit the site later to determine when the service is available so that you can sign into Messenger. If the site indicates that the all systems are stable and running, go to the next step.
       
      2.  Clear the proxy settings in MSN Messenger.
      a.  Start Messenger. 
      b.  On the Tools menu, click Options. 
      c.  Click Connection in the left navigation pane. 
      d.  Click Advanced Settings in the Connection Settings section. 
      e.  Delete the content of the SOCKS field. 
      f.  Click OK two times to save the settings. 
      After you clear the proxy settings, verify if you are able to sign into Messenger. If you are still not able to sign into Messenger then please go to the next step. 
      3.  If you are using Windows Vista, disable the Auto Tuning Networking feature: a.  Click Start, click All Programs, click Accessories, and then right-click Command Prompt and choose Run as administrator. 
      b.  Click Continue when Windows requests permission to continue. 
      c.  At the command prompt, type the following command, and then press ENTER: netsh interface tcp set global autotuninglevel=disabled 
      Note This command disables the Window Auto Tuning feature.
      After you disable the Auto Tuning Networking feature, verify if you are able to sign into Messenger.
      If you are still not able to sign into Messenger then please re-enable this feature using the information below and then go to the next step. a.  Re-enable the Auto Tuning Networking feature by typing the following command at the command prompt, and then pressing ENTER: netsh interface tcp set global autotuninglevel=normal 
      Note This command enables Window Auto Tuning again so that you can take advantage of the network throughput performance increase it provides. 
      4.  If you are using Windows Vista and you also use a router (eg. Linksys, D-Link, Netgear) on your home network to connect to the internet please visit the router manufacturer’s website to update to the latest firmware for that product.
       
      If this information does not resolve or apply to the issue that you have submitted then we will need some additional information to assist you further with this issue. This information is available in the Messenger connectivity log. Please follow the steps below to gather this information and reply to this email with the information requested below:
      Steps to provide your Messenger connectivity log:
      1.  Exit Messenger by right-clicking the Messenger icon in the notification area at the far right of the Windows task bar, and then click Exit. 
      2.  Delete the old Messenger connection log file: a.  Click Start, click Run, type %userprofile% , and then press ENTER to open a Windows Explorer window. If you are running Windows Vista, click the Start, and then type %userprofile% and press ENTER to open Windows Explorer. 
      b.  In Windows Explorer, double-click My Documents, and then double-click My Received Files. 
      c.  In the My Received Files folder, select the MsnMsgr.txt file, and then press DELETE on your keyboard. If connection logging in Messenger is not already enabled, you will not see the MsnMsgr.txt file. 
       
      3.  Turn on Messenger connection logging: a.  Start Messenger but do not sign in. 
      b.  On the Tools menu, click Options. 
      c.  In the left navigation bar, click Connection. 
      d.  Click Advanced Settings. 
      e.  Under Connection Logging, make sure that the Save a log of my server connections to help troubleshoot connection problems check box is selected. 
      f.  Click OK. 
       
      4.  Sign in to Messenger again, click Sign In. The new connectivity log file, MSNMsgr.txt, is generated in the My Received Files folder when you attempt to sign in. Attach the MSNMsgr.txt file to your email when you respond to this issue. 

      Hopefully that will take care of what you need.  We do want to make sure we’re answering any questions you might have, so if you still have a question, use the “Reply” button on your e-mail program to send this back to us with an explanation of what you need.  Be as detailed as you can so we can respond accurately and quickly.
      Thanks, from the Windows Live Messenger Technical Support team members.

    • kel

      thankyou so muchh!.
      i really needed this :)

    • http://www.hotmail.com oliver khoury

      You’ve tried to sign in too many times with an incorrect e-mail address or password.

    • http://www.hotmail.com oliver khoury

      This option is temporarily unavailable because incorrect information was entered too many times. Please try another reset option or try again later.

    • http://www.hotmail.com oliver khoury

      You’ve tried to sign in too many times with an incorrect e-mail address or password

    • http://www.hotmail.com oliver khouryy

      You’ve tried to sign in too many times with an incorrect e-mail address or password

    • http://www.hotmail.com olivwer

      You’ve tried to sign in too many times with an incorrect email address or password.

    • http://www.hotmail.com oliver

      You’ve tried to sign in too many times with an incorrect email address or password.

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