How To Fix Unable to Install Scanner or Imaging Devices Due to Registry Incomplete or Damage Code 19

The Device Manager (devmgmt.msc) in Windows is the best place to check if a device such as printer, scanner, mouse, keyboard, DVD-ROM, network adapters and etc is installed and working properly. A device that is not working will show a yellow exclamation mark on the icon itself with the tree automatically expanded. You can find more information on the error by double clicking on the device to bring up the properties window. Here is an example of a common error message “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)“.

Windows cannot start this hardware device because its configuration information in the registry is incomplete or damaged code 19

If you are getting the same code 19 error for your imaging devices such as scanner or even a multifunctional all-in-one printer, the good news is the device is not faulty and can be easily fixed by following the simple instructions below.

This code 19 error can appear on both wired and wireless connected scanner or multifunction all-in-one printer.

Check for code 19 error in imaging devices

1. The first thing that you need to do is to confirm that your scanner is detected and listed in device manager. Press WIN+R to bring up the Run window.

2. Type devmgmt.msc and click OK.


3. The Device Manager should now run, check for yellow exclamation mark on the device listed under Imaging devices.

device manager exclamation mark

4. If your scanner is detected and has a yellow exclamation mark like the screenshot above, double click or right click and select Properties on the device.

5. Go to the Details tab and select “Class lower filters” from the Property drop down menu. If you see a value such as lvmvdrv, it would mean that you’ve previously installed and uninstalled a Logitech webcam and the uninstaller did a bad job in leaving a redundant entry in registry.

class lower filters

Before deleting the bad registry entry that is causing the code 19 error, it is best to make a backup first.

Backup registry

6. Press WIN+R, type regedit and click OK.

7. Navigate to the following registry path:


8. Right click on the registry folder at the left pane, select Export and save the registry file to your hard drive.

backup registry

Delete corrupted LowerFilters

9. At the same registry path, look for LowerFilters at the right pane, right click and select Delete. Click Yes to confirm deleting the LowerFilters registry value.

delete lowerfilters

Alternatively, you can download and run this registry file which will automatically clear out the LowerFilters reg value. If you’re experiencing additional problems after deleting the LowerFilters value in the registry, simply double click on the .reg file that you’ve exported from step 6-8 to restore back the changes.

Additional Notes: A redundant LowerFilters registry value that isn’t removed after uninstalling the software that puts it there in the first place can cause the hardware device not to function. Since this is a registry problem, we’ve tried using 10 well known registry cleaning software such as Auslogics Registry Cleaner, CCleaner, Glary Utilities, IObit Advanced SystemCare, iolo System Mechanic, jv16 PowerTools, Norton Utilities, TuneUp Utilities, TweakNow RegCleaner, and Wise Registry Cleaner but surprisingly none of them managed to detect and fix the bad lowerfilters registry key problem.

83 Comments - Write a Comment

  1. FB 1 week ago
  2. ohdudeusa 3 months ago
  3. Chris 1 year ago
  4. Rob Pattison 2 years ago
  5. Logen 3 years ago
  6. ming 3 years ago
  7. John 3 years ago
  8. Mikko 3 years ago
  9. Stou 3 years ago
  10. coffent 3 years ago
  11. Joe 4 years ago
  12. Alexa 4 years ago
  13. Mindbank PC 4 years ago
  14. mike 4 years ago
  15. Jackie 4 years ago
  16. Ayn 4 years ago
  17. Ganesh 5 years ago
  18. rasmy 6 years ago
  19. Simon Dalby 6 years ago
  20. viksen 6 years ago
  21. Steve Pollock 7 years ago
  22. Billie 7 years ago
  23. John 7 years ago
  24. Nicolaspapiachvili 7 years ago
  25. Dirkhines 7 years ago
  26. KR 8 years ago
  27. bh 9 years ago
  28. JP 9 years ago
  29. italo 9 years ago
  30. Roger Scien 9 years ago
  31. Kamila 9 years ago
  32. Vikrant 9 years ago
  33. Suvi 9 years ago
  34. Ken 9 years ago
  35. henry 9 years ago
  36. catherine 10 years ago
  37. Gwion 10 years ago
  38. mikelinpa 10 years ago
  39. George 10 years ago
  40. Rae 10 years ago
  41. Dan 10 years ago
  42. Wowzers 10 years ago
  43. David Beneke 10 years ago
  44. Dean 10 years ago
  45. loclhero 10 years ago
  46. Johnson 10 years ago
  47. Mike 10 years ago
  48. Sirius 10 years ago
  49. GaltKid 10 years ago
  50. Prash 10 years ago
  51. Bob Pratt 10 years ago
  52. vince 10 years ago
  53. kiel 10 years ago
  54. Richard 10 years ago
  55. John 10 years ago
  56. balls 10 years ago
  57. Mark Yuri Stephens 11 years ago
  58. Uwe G. 11 years ago
  59. Abdo 11 years ago
  60. Sue 11 years ago
  61. Alex Martins 11 years ago
  62. Paul 11 years ago
  63. Russ 11 years ago
  64. Bill 11 years ago
  65. Lancy 11 years ago
  66. rusty fetterov 11 years ago
  67. Karsten 11 years ago
  68. Harry 11 years ago
  69. Pat 11 years ago
  70. Jason B 11 years ago
  71. Mister Jerk 11 years ago
  72. Shawn 11 years ago
  73. Christine 11 years ago
  74. Yuri 11 years ago
  75. Dave 11 years ago
  76. Eran 11 years ago
  77. Jennifer 11 years ago
  78. Hasso Krampen 11 years ago
  79. Martin Ross 11 years ago
  80. Suzette 11 years ago
  81. Mike S 11 years ago
  82. Uncle Gunk 11 years ago
  83. chunky 11 years ago

Leave a Reply

Your email address will not be published. Required fields are marked *

Note: Your comment is subject to approval. Read our Terms of Use. If you are seeking additional information on this article, please contact us directly.