Reset the Password to Uninstall Symantec Endpoint Protection

An old friend contacted me today and asked me to help him to remove a virus infection on his desktop. I checked his computer and there is an enterprise version of antivirus called Symantec Endpoint Protection (SEP) installed but there were no Symantec Endpoint Protection Manager which acts as a server to manage the SEP clients on the network. It is possible that the Symantec Endpoint Protection is installed as an unmanaged client but the virus definition hasn’t been updated for a very long time and I couldn’t manually update the signature from the LiveUpdate program. I may as well uninstall the Symantec Endpoint Protection since it couldn’t update the virus definition to detect the latest virus and replace it with a free antivirus such as Avira, Avast, AVG or Microsoft Security Essentials.

I went to Control Panel and ran the Programs and Features shortcut icon. Found Symantec Endpoint Protection and I clicked on the Remove button. The progress bar ran for a while and a dialog box pop out saying “Please enter the uninstall password“.

Symantec Endpoint Protection Uninstall Password

I asked my friend and he don’t know the password. The Norton Removal Tool only works on home products but not for enterprise products. It is not possible for me to install any other type of antivirus if i do not remove the Symantec Endpoint Protection client first. Even if I could, it is still not advisable to be running two different antivirus at the same time which can cause conflict and slow down of the system. After research, I found out how to remove the password so that I can uninstall Symantec Endpoint Protection. The first step that you should do is try a few possible password. Some of the most common password being used for Symantec Endpoint Protection are:

  • symantec
  • admin
  • password
  • 12345
  • norton

If none of the password above worked for you, continue reading and we’ll show you step by step on how to clear the password by simply deleting a registry key. The registry key is protected from modification by Symantec Endpoint Protection. In order to delete the registry key, you will need to stop the Symantec Endpoint Protection service first.

1. Click the Start button, type cmd in the Search programs and files bar, hold Ctrl+Shift and press Enter. Click the Yes button on the User Account Control window.

2. Type start smc -stop in the command prompt and press Enter.

3. Download this registry file and run it (SmcInstData.reg) on your computer to remove the password. You can now proceed to uninstall Symantec Endpoint Protection. Alternatively, you can also manually delete the registry key by following the instructions below if you do not want to use the registry file that we’ve created for your convenience.

3a. Again click the Start button, this time type regedit and press Enter.

3b. Navigate to the following path:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC

3c. Look for “SmcInstData” at the right pane, right click on it and select Delete. Click Yes to confirm the registry key deletion.

smcinstdata

You can now uninstall Symantec Endpoint Protection without being prompted to enter a password. If for some reason you’re unable to successfully stop the Symantec Endpoint Protection service from step 2, please follow the instructions below for an alternative method in stopping the service.

1. Download this registry file (SepMasterService.reg) to your computer.

2. Boot the computer into Safe Mode.

3. Run the SepMasterService.reg file that you’ve downloaded from step 1 by double clicking on it.

4. Restart your computer and uninstall Symantec Endpoint Protection from Control Panel. You will not be prompted to enter a password.

Basically the SepMasterService.reg file changes the startup type of the SepMasterService service from Automatic to Manual. If you are familiar with modifying the Windows registry, you can manually do it yourself by changing the Start registry key value data from 2 to 3 at the path below:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SepMasterService

SepMasterService

Once you’ve successfully removed Symantec Endpoint Protection, here are some of our recommendations to the best antivirus to keep your computer safe from malware.

239 Comments - Write a Comment

  1. Steve 4 days ago
  2. EasierWay 2 weeks ago
  3. Ehab Asfour 2 months ago
    • TryThisOne 2 months ago
    • TryThisOne 2 months ago
  4. Aadesh 5 months ago
    • TryThisOne 2 months ago
  5. captain paranoia 1 year ago
  6. Farzad 2 years ago
  7. Locu 2 years ago
    • Awe 7 months ago
  8. satvinder 2 years ago
  9. Zeeshan 2 years ago
  10. ChristopherB 2 years ago
  11. Romas 2 years ago
  12. kyle 2 years ago
    • ChristopherB 2 years ago
  13. Harish P 2 years ago
  14. Sarwat 2 years ago
  15. @jmsajid 2 years ago
  16. Vito 2 years ago
  17. M Simons 2 years ago
  18. Me 2 years ago
  19. Sanjay 3 years ago
  20. padmakar pandey 3 years ago
  21. Sidd 3 years ago
  22. Manish Bafna 3 years ago
  23. chalie man 3 years ago
  24. Yassine 4 years ago
  25. stefan 4 years ago
  26. Hector 4 years ago
  27. Pitz 4 years ago
  28. Erik 5 years ago
  29. HC CO 5 years ago
  30. oxman 6 years ago
  31. Albar1024 6 years ago
  32. Ben 6 years ago
  33. nick 6 years ago
  34. Rodge in Sweden 7 years ago
  35. John 7 years ago
  36. vibin 7 years ago
  37. Ei Ei 7 years ago
  38. Erica 7 years ago
  39. Rishi 7 years ago
  40. ADT 7 years ago
  41. husen from maldives 7 years ago
  42. Nirjhar 7 years ago
  43. Paula 7 years ago
  44. beth 7 years ago
  45. Tina 7 years ago
  46. mak 7 years ago
  47. iqbal 7 years ago
  48. helpful 7 years ago
  49. lucky 7 years ago
  50. sam 7 years ago
  51. Omar 7 years ago
  52. fireyin 7 years ago
  53. kaks 7 years ago
  54. Keerthi 7 years ago
  55. Riyaz 7 years ago
  56. Calin 7 years ago
  57. Simon 7 years ago
  58. Bhupendra 7 years ago
  59. miky 8 years ago
  60. Quiver09 8 years ago
  61. Sammy 8 years ago
  62. ast 8 years ago
  63. KulD 8 years ago
  64. julia robert 8 years ago
  65. Randy 8 years ago
  66. Dennis 8 years ago
  67. Riley 8 years ago
  68. R. J. 8 years ago
  69. Caleb D. Fuller 8 years ago
  70. Ol 8 years ago
  71. Rayudu 8 years ago
  72. Lord Vader 8 years ago
  73. Xavi 8 years ago
  74. atul 8 years ago
  75. Nike 8 years ago
  76. Adam 8 years ago
  77. hussain 8 years ago
  78. Rachel 8 years ago
  79. Karol 8 years ago
  80. Ikithme 8 years ago
  81. Ketan 8 years ago
  82. nish 8 years ago
  83. PETER 8 years ago
  84. Mark 8 years ago
  85. kosta 8 years ago
  86. slayer3n 8 years ago
  87. Miscellt 8 years ago
  88. Anonymous 8 years ago
  89. sam 8 years ago
  90. Keith 8 years ago
  91. Lotuseater 8 years ago
  92. Dorissa 8 years ago
  93. Darren 8 years ago
  94. Alicia 8 years ago
  95. Yusuf AKDAG 8 years ago
  96. ED 8 years ago
  97. Jay 8 years ago
  98. Attila 8 years ago
  99. hardik 8 years ago
  100. kaustubh nimdeo 8 years ago
  101. rani 8 years ago
  102. CoolTekila 8 years ago
  103. aman 8 years ago
  104. Rick 8 years ago
  105. limhui 8 years ago
  106. sunil 8 years ago
  107. Mindy 8 years ago
  108. Andile 8 years ago
  109. hero 8 years ago
  110. Lee 8 years ago
  111. Jon McAleavy 8 years ago
  112. Daan Darmawan 8 years ago
  113. anton 8 years ago
  114. Ankesh 8 years ago
  115. Santiago 8 years ago
  116. JT 9 years ago
  117. Will 9 years ago
  118. aaron 9 years ago
  119. Tre's Lady 9 years ago
  120. fajar 9 years ago
  121. Taro 9 years ago
  122. Daljit Singh 9 years ago
  123. majid 9 years ago
  124. Dave 9 years ago
  125. amarnath 9 years ago
  126. srikanth 9 years ago
  127. Oliver 9 years ago
  128. Alex 9 years ago
  129. LinhNN 9 years ago
  130. Christian 9 years ago
  131. shail 9 years ago
  132. Jacob 9 years ago
  133. Ishrat 9 years ago
  134. Perfect 9 years ago
  135. Siham Zaghtiti 9 years ago
  136. Sten 9 years ago
  137. breenik 9 years ago
  138. Vicky 9 years ago
  139. Simon 9 years ago
  140. firerant 9 years ago
  141. melville 9 years ago
  142. Aji Mathew 9 years ago
  143. don 9 years ago
  144. jay 9 years ago
  145. CR 9 years ago
  146. Suhas 9 years ago
  147. kieran 9 years ago
  148. dragon 9 years ago
  149. alp 9 years ago
  150. Marat 9 years ago
  151. Tony 9 years ago
  152. Kevin 9 years ago
  153. Haz 9 years ago
  154. Ryan 9 years ago
  155. khokhaaa 9 years ago
  156. Trevor 9 years ago
  157. Mitch 9 years ago
  158. Casey 9 years ago
  159. john biondo 9 years ago
  160. GP 9 years ago
  161. Randy 9 years ago
  162. Paul 10 years ago
  163. malavika raghavan 10 years ago
  164. Yesbos 10 years ago
  165. dj 10 years ago
  166. Martin 10 years ago
  167. James Ising 10 years ago
  168. Wayne 10 years ago
  169. Jon 10 years ago
  170. Speedy 10 years ago
  171. harry 10 years ago
  172. EDGAR 10 years ago
  173. yed 10 years ago
  174. Nate 10 years ago
  175. Shawn 10 years ago
  176. Me 10 years ago
  177. sonu 10 years ago
  178. Jake 10 years ago
  179. Meera 10 years ago
  180. Shane 10 years ago
  181. tonyp 10 years ago
  182. Ivan 10 years ago
  183. Renmon 10 years ago
  184. Sampath 10 years ago
  185. skerryred 10 years ago
  186. solokkhz 10 years ago
  187. cancerati 10 years ago
  188. Bob 10 years ago
  189. pli 10 years ago
  190. tarek 10 years ago
  191. AFrank 10 years ago
  192. Steven 10 years ago
  193. Fadi 10 years ago
  194. letal 10 years ago
  195. Marcio Aznar 10 years ago
  196. THANKS! 10 years ago
  197. Thanks 10 years ago
  198. GW 10 years ago
  199. Ben 10 years ago
  200. Paige 10 years ago
  201. joshua 10 years ago
  202. Tony Romo 10 years ago
  203. mrtnclzd 10 years ago
  204. alfred 10 years ago
  205. martijn 10 years ago
  206. mohan bhargav 10 years ago
  207. David 10 years ago
  208. Doug 10 years ago
  209. wissam 10 years ago
  210. maria jose 10 years ago
  211. shanth 10 years ago
  212. Julik 10 years ago
  213. Shady 10 years ago
  214. Random guy 10 years ago
  215. ibrahim Y. 10 years ago
  216. clandestino 10 years ago
  217. Nathan 10 years ago
  218. felipe 10 years ago
  219. Michelle 10 years ago
  220. Sam 10 years ago
  221. Tom 10 years ago
  222. Alex Ho 10 years ago
  223. Eddie 10 years ago
  224. Shawn 10 years ago
  225. mario 11 years ago
  226. david 11 years ago
  227. David 11 years ago
  228. Chris Larson 11 years ago
  229. rajesh wadher 11 years ago
  230. Ewnetu 11 years ago
  231. Tami 11 years ago
  232. t 11 years ago
  233. brokmar 11 years ago
  234. Greyhairweenie 11 years ago

Leave a Reply

Your email address will not be published. Required fields are marked *

Note: Your comment is subject to approval. Read our Terms of Use. If you are seeking additional information on this article, please ask in our forum or contact us directly.