Fact: 98% of all personal computer problems are software related, this means that in almost all cases the computer technicians don’t need to physically “touch” your machine.

Starting from tomorrow onwards, I will be providing FREE computer live help to people who are having problems with their computers. Doesn’t matter if it is a virus or spyware problem, Windows error, missing system files, or even you don’t know how to burn a CD, I will try my best to fix them or guide you on how to do it. Actually this idea has been on my mind for a very long time (more than a year) but I’ve never got the time to start the ball rolling. I already have a forum with many helpful members but sometimes it is tough understanding the user’s computer problems as they are probably beginners and it is not easy to describe the problem.


I am not really comfortable in giving out my instant messenger contact to everyone because I know it’ll be flooded by newly added contacts, so this is how its going to work. You will need to go to the Live Support page. If I am online and available to provide live help, the button will show “Online“. Click on the button and you will be in queue if there is someone who came before you. If the button shows Offline, you don’t need to constantly refresh the page because the button will AUTOMATICALLY update if I changed my status to Online. Once your turn is up, we can chat without you installing any software. This is all done with the brilliant Live Help software which I’ve bought for US$119.95.

If I require to access your computer to fix the problem, you’ll need to download a small and simple TeamViewer QuickSupport, a tiny executable that just has to be started. Just tell me the ID and Password that you see and I will be connected to your computer.

During your remote repair session YOU will be able to observe all repairs LIVE by watching your screen while I try to solve your problem. Your computer mouse will actually move around on your computer screen right before your eyes. You can even watch and learn! Plus, YOU will be able to assume control at any time and no breach of security is possible. When I am finished, we will permanently remove your connection program and I will be unable to reconnect in future until you tell me your randomly generated password again. This entire process keeps you in complete control at all times, during and after the repair. In short, there is no way for me to reconnect to your computer WITHOUT your permission and you get to know whatever I do on your computer.

So spread the news, and get free live remote computer help from Raymond at this live support page.